Parallels 4.0 installation issue

[neil_c]

I've just purchased the Parallels 4.0 upgrade and when try to install, I always end up with the following:

I have a MacBook Pro 2.2GHz with 4GB RAM, running 10.5.5. Parallels Desktop 3.0 was installed but was removed as part of the installation process for Parallels Desktop 4.0. I have tried manually removing any persistent Parallels 3.0 components and rebooted several times. Manually rebooting after receiving the error shown in the image does not solve the issue and Parallels 4.0 cannot be found in /Applications/

 

[aak]

Hi, maztec!

Could you provide us with installation log too?
(/var/log/install.log)

Thank you in advance!

 

[John@Parallels]

aak,
maztec resolved installation problem removing kexts from Parallels Desktop version 3

 

[aak]

That's nice, but installation log is still appreciated.

maztec, how did you uninstall Parallels Desktop for Mac 3.0?

 

[stasdas]

Please, solve this problem, typing
sudo mkdir -p /Library/Parallels/bugreports
command in Terminal, not removing kexts.

 

[DaveB]

FWIW. Had v3. Upgraded to v4. Upgrade took "forever". On completion, startup and use of converted VM took much longer. After several days of riding the forum, I decided to create a new, clean VM. Amazing speed difference. Clean VM was much faster in all respects than converted VM.

--Dave

 

[maztec]

That's nice, but installation log is still appreciated.

maztec, how did you uninstall Parallels Desktop for Mac 3.0?

@aak:

Parallels was not writing out to the install log when erring out on this particular issue. I actually did not remove Parallels 3.0, my computer died, and I restored from a backup, but did not restore Parallels at that time (was trying an alternative product). I believe the TimeMachine backup had duplicated the .kext's, and restored them, even though I did not restore the applications.

Honestly, this would have been easier if the preflight script had reported why it was erring out. For some reason it wasn't providing any details or logging what was going on.

You may also want to review what occurred with another user in taking care of this here:
http://forum.parallels.com/showthread.php?t=31764&page=5

And post your alternative solution. I do not know if it works, but it might let the preflight script keep going? Even so, I would imagine fixing this would be a minor update . . .

 

[aak]

Hi, maztec!

Could you try to create '/Library/Parallels/bugreports' directory?
# sudo mkdir -p /Library/Parallels/bugreports

And try to install Parallels Desktop for Mac 4.0 again.