Parallels block by OS security settings after Parallels update

Discussion in 'Installation and Configuration' started by Jonathan16, Aug 19, 2019.

  1. Jonathan16

    Jonathan16 Bit Poster

    Messages:
    2
    Hi, I updated Parallels for Desktop to Version 15.0.0 (46967) yesterday and got the System Extension Blocked dialog. I am running MacOS 10.14.6 and did not have any issues prior to the Parallels update.

    However, when I go to OS Security and Privacy Preferences there is no message to Allow Parallels International GmbH under the "Allow apps downloaded from" section. It is just blank.

    How can I approve Parallels so I can use it again?
     
  2. Maria@Parallels

    Maria@Parallels Parallels Team

    Messages:
    5,186
    @Jonathan16 could you please share the screenshot of the System Extension Blocked dialog and generate the tech report right after the dialog appeared and reply us back with the report ID.
     
  3. Jonathan16

    Jonathan16 Bit Poster

    Messages:
    2
    Ok, I have generated and sent the report. Report ID: 320259592
     
  4. SaschaP1

    SaschaP1 Bit Poster

    Messages:
    2
    I have the exact same problem.

    This problem frequently occurs with other apps as well that use that security dialog. It's just not showing up in System Preferences.
     
  5. Maria@Parallels

    Maria@Parallels Parallels Team

    Messages:
    5,186
    Did you try get the same issue with 15.1.0?
     
  6. SaschaP1

    SaschaP1 Bit Poster

    Messages:
    2
    The solution to this is to re-install Parallels. Just install on top of the existing install, then reboot. The kernel extensions will then be loaded without you having to confirm anything in System Preferences.
     
  7. GregoryL5

    GregoryL5

    Messages:
    1
    Unfortunately, this hasn't worked for me.
     
  8. BrianP11

    BrianP11 Bit Poster

    Messages:
    2
    I'm also having this issue and reinstalling did not fix it. Even allowing all apps doesn't stop the modal from showing. Has anyone had any luck getting past this?
    upload_2020-5-22_21-0-55.png
     

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