Parallels Client runs for 3 seconds and than closes immediately

Discussion in 'Parallels Remote Application Server' started by kurtw3, Jun 18, 2020.

  1. kurtw3

    kurtw3 Bit Poster

    Messages:
    9
    Hi I'm from the company Wings. Many of our customers uses Parallels Client (latest version). But I received some emails from users who said that when they open the shortcut Parallels Client, the screen displays a few seconds and then Parallels Client closes. What is the cause of this?
     
  2. Alexey Kutuzov

    Alexey Kutuzov Parallels Team

    Messages:
    53
    Hi Kurt,
    Unfortunately, I cannot give a straightforward advice even to enable logging because your post missing OS version and build ? bit-? full or basic client
    1) Try to enable advanced logging for Windows client -> Tools ->Options -> General -> Logging -> Configure -> Verbose
    2) Reproduce an issue and collect a log using Windows client -> Tools ->Options -> General -> Logging -> view log
    3) Attach it here
     
  3. jpc

    jpc Kilo Poster

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    333
  4. kurtw3

    kurtw3 Bit Poster

    Messages:
    9
    I'm very sorry to duplicate it. I know it's against the rules. I'm a new user. Very sorry but thanks for the reply already.
     
  5. kurtw3

    kurtw3 Bit Poster

    Messages:
    9
    I cannot make a log because the Parallels Client closes automatically after 3 seconds.
    The Parallels version is 17.0.1 (build 21472) (64 bit)

    It's a RAS connection to a cloud server.
     
  6. kurtw3

    kurtw3 Bit Poster

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    9
  7. Alexey Kutuzov

    Alexey Kutuzov Parallels Team

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    53
    jpc likes this.
  8. jpc

    jpc Kilo Poster

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    333
    @kurtw3 The parallels kb now lists a resolution too. Microsoft are providing an update to fix this issue, but not all OSes have one yet. So for the time being, workaround 1 maybe the safest approach until the fix/update is deployed widely
     

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