Parallels Client runs for 3 seconds and than closes immediately

Hi I'm from the company Wings. Many of our customers uses Parallels Client (latest version). But I received some emails from users who said that when they open the shortcut Parallels Client, the screen displays a few seconds and then Parallels Client closes. What is the cause of this?

 

Hi Kurt,
Unfortunately, I cannot give a straightforward advice even to enable logging because your post missing OS version and build ? bit-? full or basic client
1) Try to enable advanced logging for Windows client -> Tools ->Options -> General -> Logging -> Configure -> Verbose
2) Reproduce an issue and collect a log using Windows client -> Tools ->Options -> General -> Logging -> view log
3) Attach it here

 

@kurtw3 Could it be related to this known issue: https://forum.parallels.com/threads...shes-with-june-2020-windows-10-update.350145/

 

I'm very sorry to duplicate it. I know it's against the rules. I'm a new user. Very sorry but thanks for the reply already.

 

I cannot make a log because the Parallels Client closes automatically after 3 seconds.
The Parallels version is 17.0.1 (build 21472) (64 bit)

It's a RAS connection to a cloud server.

 

It has something to do with updates
https://kb.parallels.com/en/125027

 

I recommend you to use the 32-bit version (Full or Basic) as mentioned in workaround 1 in aforementioned article. https://www.parallels.com/products/...4.1465517237.1592460190-1848944234.1510517707

 

@kurtw3 The parallels kb now lists a resolution too. Microsoft are providing an update to fix this issue, but not all OSes have one yet. So for the time being, workaround 1 maybe the safest approach until the fix/update is deployed widely