Parallels desktop 10: "You have reached the maximum number of activations available"

Discussion in 'General Questions' started by George Fidias, Dec 28, 2014.

  1. NaderF

    NaderF Bit poster

    Messages:
    3
    I'm having the same issue . I uninstalled it and reinstalled it to my new MacBook 2016 and it says the
    You have reached the maximum number of activations available.
    Please advice
     
  2. NaderF

    NaderF Bit poster

    Messages:
    3
    MacBook-Pro:~ naderferoz$ prlsrvctl activate-license-online

    Failed to activate the license: Unable to confirm the product license. You have reached the maximum number of activations available for your activation key (http://www.parallels.com/eula). Please purchase a new product license.

    MacBook-Pro:~ naderferoz$
     
  3. Dinesh@Parallels

    Dinesh@Parallels Guest

    Messages:
    300
    Dear @NaderF
    We have reset the activation limit from our end, please go ahead and activate on your Mac. If the issue still persists, please open Terminal (Finder > Applications > Utilities > Terminal) end execute this command: prlsrvctl activate-license-online
     
  4. NaderF

    NaderF Bit poster

    Messages:
    3
    prefect.Thank you . It worked.
     
  5. Swati@Parallels

    Swati@Parallels

    Messages:
    334
    Glad to hear that. Reach us out if you have any questions in future.
     
  6. Nikita2

    Nikita2 Bit poster

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    3
    Hi
    I have the same problem with Parallels Desktop 10 on my new Mac. Could you help me with it?
     
  7. Dinesh@Parallels

    Dinesh@Parallels Guest

    Messages:
    300
    Dear @Nikita2 ,
    We have reset the activation limit from our end. Please go ahead and activate on your Mac. If the issue still persists, please open Terminal (Finder > Applications > Utilities > Terminal) end execute this command: prlsrvctl activate-license-online
     
  8. Nikita2

    Nikita2 Bit poster

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    3
    Thank you, it works :)
     
  9. Dinesh@Parallels

    Dinesh@Parallels Guest

    Messages:
    300
    Glad to hear that, @Nikita2 !
     
  10. Gallichet

    Gallichet Bit poster

    Messages:
    1
    Hi,
    I've uninstall my parallels Desktop 10 for install on an other mac, and i have the message: Failed to activate the license: Unable to confirm the product license. You have reached the maximum number of activations available for your activation key (http://www.parallels.com/eula). Please purchase a new product license.

    I have try on terminal this command: prlsrvctl activate-license-online.
    But i have the same message

    I need help please
     
  11. Ajith1

    Ajith1 Parallels Support

    Messages:
    2,534
    Hello Gallichet,
    We have made changes to the activation key. Please follow the instructions below:
    1. Quit Parallels Desktop, then try to activate after launching it again.
    2. If you are still unable to activate, Open Terminal on the Mac and execute this command: prlsrvctl activate-license-online
     
  12. RandyS2

    RandyS2 Bit poster

    Messages:
    2
    My old Mac died completely (water intrusion) but I was able to save the SSD.

    When I boot from the old SSD (via a UBS-SATA cable), I can start Parallels and it functions, which is great.

    However, I get the same error message as others here when I enter my key. Help!

    Thanks!
     
  13. PaulChristopher@Parallels

    PaulChristopher@Parallels Product Expert Staff Member

    Messages:
    3,113
    Hi RandyS2, we've made a few changes in the key settings. Please restart Parallels Desktop to reactivate with the same activation key and let us know how it works.
     
  14. Maria@Parallels

    Maria@Parallels Problem solver

    Messages:
    8,123
    @RandyS2 you can also use this KB for moving your Parallels Desktop license.
     
  15. RandyS2

    RandyS2 Bit poster

    Messages:
    2
    I was successful upon restart, thanks!

    At this point I am still using Parallels by booting to the old SSD (external) and launching Parallels. If I decide to install Parallels on the internal SSD, might I run into this issue again? I noticed when I tried launching Parallels when booting from the internal SSD that Parallels was looking to re-install itself.
     
  16. MKH

    MKH Bit poster

    Messages:
    1
    Hello everyone. I have the same problem. Parallels would not let me activate and I can not deactivate the license on my old Mac as it got stolen.
    I also tried the Terminal command - nothing.
    Can please someone reset my Key ? I will work with the trial version now.
    Thanks
     
  17. Swati@Parallels

    Swati@Parallels

    Messages:
    334
    Hello, we have reset your Parallels Desktop 11 license key. Please activate it once again and let us know how it goes.
     
  18. Martin11

    Martin11 Bit poster

    Messages:
    3
    Same problem here "You have reached the maximum number of activations available for your activation key" for Parallels Desktop 10. I change computers/do fresh installs once or twice a year so I NEED to be able to move my license around. I don't recall having any issues with this the last two or so moves, what's different now?
     
  19. Swati@Parallels

    Swati@Parallels

    Messages:
    334
    Hello Martin, we have made few changes in your Parallels Desktop 10 license key. Please activate it once again and if you are still unable to activate Parallels Desktop 10, please follow the below troubleshooting steps:
    1. Open Terminal (Finder > Applications > Utilities > Terminal.app)
    2. Execute the command:
    prlsrvctl activate-license-online
    3. Now execute this command:
    sudo rm -rf /Library/Preferences/Parallels/licenses.xml
    4. Quit from Parallels Desktop.
    5. Reboot your Mac.
    6. Start Parallels Desktop and try to proceed with the activation once again. Keep us posted.
     
  20. Martin11

    Martin11 Bit poster

    Messages:
    3
    Thank you! It's working now. You guys should really try avoiding these kinds of situations, I spent hours googling in frustration, it would have been far easier to just pirate. I posted here as my last resort.
     

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