Parallels Desktop 13 upgrade issues

Discussion in 'General Questions' started by Xabier, Sep 8, 2017.

  1. Xabier

    Xabier Bit Poster

    Messages:
    11
    Hi,

    Since upgrading to version 13, I am having daily issues with blank and/or blinking display, among with some sporadic frozen Parallels up when starting the up.

    I submitted a technical report through the app, but didn't get any answer yet.

    Thank you
     
  2. Arun@Parallels

    Arun@Parallels Parallels Support

    Messages:
    494
    Hi @Xabier , please try Actions > Reinstall Parallels Tools and check if that helps.
     
  3. Xabier

    Xabier Bit Poster

    Messages:
    11
    Hi, I did, and didn't work.
     
  4. Shathish@Parallels

    Shathish@Parallels Parallels Support

    Messages:
    230
    Hello @Xabier If possible, please provide us the video recording of the issue (Blinking Display) you are facing. We are glad to assist you.
     
  5. Xabier

    Xabier Bit Poster

    Messages:
    11
    Well, I couldn't record any video, but you can find attached a link (your file upload limit didn't allow me to attach the file) to a screenshot of a display error I suffer everyday, since I upgrade to 13.

    https://snag.gy/6VSCF7.jpg

    Regards
     
  6. Xabier

    Xabier Bit Poster

    Messages:
    11
    Hi, any ideas about why is this happening?

    Thank you
     
  7. Meenakshi@Parallels

    Meenakshi@Parallels Parallels Support

    Messages:
    160
    Hello @Xabier, please follow the steps given below:

    1.Shut down the virtual machine.
    2.Open the virtual machine configuration > switch to the Hardware tab > select the Video (Graphics) option in the left pane.
    3.In the right pane, increase the video memory to 768 MB. Check if this helps. Thanks, Meena.
     
  8. Xabier

    Xabier Bit Poster

    Messages:
    11
    Well, 768 is not an option, it goes from 512 to 1GB (what I chose).

    Will let you know if this makes the difference. VMachine Graphics Configuration.png
     
  9. Hemnath@Parallels

    Hemnath@Parallels Parallels Support

    Messages:
    407
    In the virtual machine configuration window , navigate to Hardware -> CPU & Memory and allocate 2 processors (or just 1 if the total number of available processors is just 2) and 2 GB of memory for Windows [or just 1 GB if total Mac memory is only 2 GB (or) 3 GB if total Mac memory is 8 GB (or) 4 GB if total Mac memory is > 8 GB]. Then, select 'Graphics' and allocate 1 GB of video memory for Windows. Finally, ensure that 'Vertical Synchronization' is enabled and 'DirectX 10' is selected for '3D Acceleration' under 'Advanced Settings'. Then, close the window and check for the issue.
     
  10. Xabier

    Xabier Bit Poster

    Messages:
    11
    2 processor and 4GB were already selected, and, as you can see in the screenshot I attached to my previous post, Vertical Sync and Direct X too.
     
  11. Arun@Parallels

    Arun@Parallels Parallels Support

    Messages:
    494
    Hi @Xabier , please create an empty virtual machine and map the existing hard disk and check. Please check this article.
     
  12. Xabier

    Xabier Bit Poster

    Messages:
    11
    I did, will let you now if it worked.
     
  13. PaulChris@Parallels

    PaulChris@Parallels Parallels Support

    Messages:
    2,641
    Hi @Xabier, are you still having the issue? We are here to help!
     
  14. Xabier

    Xabier Bit Poster

    Messages:
    11
  15. Meenakshi@Parallels

    Meenakshi@Parallels Parallels Support

    Messages:
    160
    "Video artefacts when switching desktop spaces in full-Screen mode" We are aware of this issue. And our Development Team is working on. To increase the hard disk space on Windows virtual machine, please refer this article and see if this helps. Thanks!
     
  16. Xabier

    Xabier Bit Poster

    Messages:
    11
    Hi, I increased the hard disk space, but keep getting the not enough memory message.
     
  17. Meenakshi@Parallels

    Meenakshi@Parallels Parallels Support

    Messages:
    160
    Please follow as suggested at http://kb.parallels.com/123372 and check if this works. Thanks!
     
  18. Xabier

    Xabier Bit Poster

    Messages:
    11
    It didn't work. I have 9GB of free space, disk size is not likely to be the issue.
     
  19. Arun@Parallels

    Arun@Parallels Parallels Support

    Messages:
    494
    Hi @Xabier, do you get any error message while increasing hard disk space on your Mac?
     
  20. Xabier

    Xabier Bit Poster

    Messages:
    11
    No, I don't
     

Share This Page