Parallels Desktop 8 Installer crashes

Discussion in 'Installation and Configuration' started by SteveHowes, Aug 30, 2012.

  1. SteveHowes

    SteveHowes

    Messages:
    2
    I was psyched to buy my upgrade to Parallels 8 today, but this quickly turned to disappointment.

    I'm running Mac OS 10.8.1 on a 2012 MacBook Air, and previously ran Parallels 7 wonderfully. When I start the Parallels 8 installer, I'm prompted to accept the license agreement, and immediately afterward the installer (v ParallelsDesktop-8.0.18085.795013.dmg) crashes. I've re-dlownloaded the installer, I tried removing parallels 7 and all supporting files, and trying again but no dice.

    Any advice before I ask for a refund?

    Many Thanks,

    Steve
     
    Last edited: Aug 30, 2012
  2. Wheezer

    Wheezer

    Messages:
    4
    Same thing here.
     
  3. BudJ

    BudJ Bit Poster

    Messages:
    18
    Same thing here

    Same thing here. PD8 installer crashes immediately on 2007 MacPro running Lion and 2012 Macbook Air i7 running Mountain Lion.

    Please give me a fix or my $50 back until you have a fix. Thanks.

    Bud
     
  4. Techman224

    Techman224

    Messages:
    3
    The installer freezes up on my mac when I try to install it. I've submitted a support request.
     
  5. BrettShand

    BrettShand

    Messages:
    3
    Yes, I am having exactly the same problem and have also tried all the suggested solutions withiout success.

    Brett
     
  6. Techman224

    Techman224

    Messages:
    3
    Try restarting your mac, I just did and parallels installed.
     
  7. BrettShand

    BrettShand

    Messages:
    3
    It's a good idea, but I think eveyone has tried that. I have restarted three time without any joy.

    Oh well >8-[ ]
     
  8. BudJ

    BudJ Bit Poster

    Messages:
    18
    PD8 install crash

    I tried rebooting my Mac Pro running Lion and still cannot get the installer to run.

    On my MacBook Air 2012 i7, I was able to complete the installation without any problems.

    Bud
     
  9. NikolayL

    NikolayL Parallels Developers

    Messages:
    1
    SteveHowes, Wheezer, BudJ more detailed information needed.
    Please, press "Report..." button in crash message box, then copy text from "Problem Details and System Configuration" and post it here (or send to me).
     
  10. SteveHowes

    SteveHowes

    Messages:
    2
    Solved!

    Folks,

    I just got off a Parallels Chat Support session, and found my solution. My issue was trying to run the Installer from behind my company's firewall. In order to set up a remote session, I had to disconnect from the corporate network and re-conned via my Verizon MiFi .. and at that point the Installer worked just great. The first thing the installer does is try to update itself, and I'm guessing if it can't connect back, it crashes.

    Thanks all,

    S
     
    Last edited: Aug 31, 2012
  11. BudJ

    BudJ Bit Poster

    Messages:
    18
    PD8 installer crashes after clicking "Accept" on 2007 MacPro

    I have no firewall at home and I still the Parallels 8 installer crashes 100% of the time after clicking "Accept" to the disclosures.

    As requested, here is the debugging info from the crash:


    Process: prl_installer [1115]
    Path: /Volumes/VOLUME/Parallels Desktop.app/Contents/MacOS/prl_installer
    Identifier: com.parallels.desktop.console
    Version: 8.0 (18085.795013)
    Build Info: Parallels-18085.795013~8.0.18085.795013
    Code Type: X86-64 (Native)
    Parent Process: Install [1113]

    Date/Time: 2012-08-31 18:13:50.049 -0400
    OS Version: Mac OS X 10.7.4 (11E53)
    Report Version: 9

    Interval Since Last Report: -8242 sec
    Per-App Interval Since Last Report: 9 sec
    Per-App Crashes Since Last Report: 15
    Anonymous UUID: 9B18C251-DC3F-4CA5-9F9D-2B0CCD7CCFD7

    Crashed Thread: 0 Dispatch queue: com.apple.main-thread

    Exception Type: EXC_BAD_ACCESS (SIGSEGV)
    Exception Codes: 0x000000000000000d, 0x0000000000000000

    VM Regions Near 0:
    -->
    __TEXT 0000000100000000-0000000103097000 [ 48.6M] r-x/rwx SM=COW /Volumes/VOLUME/Parallels Desktop.app/Contents/MacOS/prl_installer

    Application Specific Information:
    objc[1115]: garbage collection is OFF

    Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
    0 libobjc.A.dylib 0x00007fff90994e38 _cache_getImp + 4
    1 libobjc.A.dylib 0x00007fff909972a4 lookUpMethod + 40
    2 libobjc.A.dylib 0x00007fff90999a5c class_respondsToSelector + 26
    3 com.apple.CoreFoundation 0x00007fff86118002 objectIsKindOfClass + 66
    4 com.apple.CoreFoundation 0x00007fff861a22d9 __handleUncaughtException + 57
    5 libobjc.A.dylib 0x00007fff909a21b0 _objc_terminate + 85
    6 libc++abi.dylib 0x00007fff86c78001 safe_handler_caller(void (*)()) + 11
    7 libc++abi.dylib 0x00007fff86c7805c std::terminate() + 16
    8 libc++abi.dylib 0x00007fff86c791e9 __cxa_rethrow + 88
    9 QtCorePrl 0x0000000105e61121 QEventLoop::exec(QFlags<QEventLoop::processEventsFlag>) + 801
    10 QtCorePrl 0x0000000105e6337c QCoreApplication::exec() + 188
    11 prl_installer 0x0000000100092e14 0x100000000 + 601620
    12 prl_installer 0x000000010000c374 start + 52

    Thread 1:: Dispatch queue: com.apple.libdispatch-manager
    0 libsystem_kernel.dylib 0x00007fff864b07e6 kevent + 10
    1 libdispatch.dylib 0x00007fff8dc0e78a _dispatch_mgr_invoke + 923
    2 libdispatch.dylib 0x00007fff8dc0d31a _dispatch_mgr_thread + 54

    Thread 2:
    0 libsystem_kernel.dylib 0x00007fff864b0192 __workq_kernreturn + 10
    1 libsystem_c.dylib 0x00007fff8ce97594 _pthread_wqthread + 758
    2 libsystem_c.dylib 0x00007fff8ce98b85 start_wqthread + 13

    Thread 3:
    0 libsystem_kernel.dylib 0x00007fff864b0192 __workq_kernreturn + 10
    1 libsystem_c.dylib 0x00007fff8ce97594 _pthread_wqthread + 758
    2 libsystem_c.dylib 0x00007fff8ce98b85 start_wqthread + 13

    Thread 4:
    0 libsystem_kernel.dylib 0x00007fff864b0192 __workq_kernreturn + 10
    1 libsystem_c.dylib 0x00007fff8ce97594 _pthread_wqthread + 758
    2 libsystem_c.dylib 0x00007fff8ce98b85 start_wqthread + 13

    Thread 5:: com.apple.CFSocket.private
    0 libsystem_kernel.dylib 0x00007fff864afdf2 __select + 10
    1 com.apple.CoreFoundation 0x00007fff860f5c8b __CFSocketManager + 1355
    2 libsystem_c.dylib 0x00007fff8ce958bf _pthread_start + 335
    3 libsystem_c.dylib 0x00007fff8ce98b75 thread_start + 13

    Thread 6:
    0 libsystem_kernel.dylib 0x00007fff864afbca __psynch_cvwait + 10
    1 libsystem_c.dylib 0x00007fff8ce99274 _pthread_cond_wait + 840
    2 QtCorePrl 0x0000000105d4f840 QWaitCondition::wait(QMutex*, unsigned long) + 272
    3 QtCorePrl 0x0000000105d41ea2 QThreadPool::~QThreadPool() + 514
    4 QtCorePrl 0x0000000105d4f3ba QThread::terminate() + 762
    5 libsystem_c.dylib 0x00007fff8ce958bf _pthread_start + 335
    6 libsystem_c.dylib 0x00007fff8ce98b75 thread_start + 13

    Thread 7:
    0 libsystem_kernel.dylib 0x00007fff864afdf2 __select + 10
    1 QtCorePrl 0x0000000105e91505 qt_safe_select(int, fd_set*, fd_set*, fd_set*, timeval const*) + 389
    2 QtCorePrl 0x0000000105e957e3 QEventDispatcherUNIXPrivate::doSelect(QFlags<QEventLoop::processEventsFlag>, timeval*) + 435
    3 QtCorePrl 0x0000000105e95cb2 QEventDispatcherUNIX::processEvents(QFlags<QEventLoop::processEventsFlag>) + 178
    4 QtCorePrl 0x0000000105e60b94 QEventLoop::processEvents(QFlags<QEventLoop::processEventsFlag>) + 68
    5 QtCorePrl 0x0000000105e60f44 QEventLoop::exec(QFlags<QEventLoop::processEventsFlag>) + 324
    6 QtCorePrl 0x0000000105d4bd08 QThread::exec() + 312
    7 libprl_sdk.5.dylib 0x000000010450ffe4 0x104398000 + 1540068
    8 QtCorePrl 0x0000000105d4f3ba QThread::terminate() + 762
    9 libsystem_c.dylib 0x00007fff8ce958bf _pthread_start + 335
    10 libsystem_c.dylib 0x00007fff8ce98b75 thread_start + 13

    Thread 8:
    0 libsystem_kernel.dylib 0x00007fff864afdf2 __select + 10
    1 QtCorePrl 0x0000000105e35640 QFSFileEngine::fileName(QAbstractFileEngine::FileName) const + 21488
    2 QtCorePrl 0x0000000105d4f3ba QThread::terminate() + 762
    3 libsystem_c.dylib 0x00007fff8ce958bf _pthread_start + 335
    4 libsystem_c.dylib 0x00007fff8ce98b75 thread_start + 13

    Thread 0 crashed with X86 Thread State (64-bit):
    rax: 0xb000000000000000 rbx: 0x0000000000000000 rcx: 0x0000000000000001 rdx: 0x0000000000000000
    rdi: 0xb000000000000000 rsi: 0x00007fff8d7c82f0 rbp: 0x00007fff5fbffa60 rsp: 0x00007fff5fbffa20
    r8: 0x00007fff751596e8 r9: 0x0000000000000000 r10: 0x0000000102e14d89 r11: 0xb000000000000000
    r12: 0x000000010907b200 r13: 0x0000000109207088 r14: 0x00007fff8d7c82f0 r15: 0xb000000000000000
    rip: 0x00007fff90994e38 rfl: 0x0000000000010202 cr2: 0x00007fff909a215b
    Logical CPU: 3

    Binary Images:
    0x100000000 - 0x103096ff7 +prl_installer (??? - ???) /Volumes/VOLUME/Parallels Desktop.app/Contents/MacOS/prl_installer
    0x1032a7000 - 0x10421efd7 +libPrlGui.1.dylib (??? - ???) /Volumes/VOLUME/Parallels Desktop.app/Contents/Frameworks/libPrlGui.1.dylib
    0x10438a000 - 0x104391ff7 +libPrlWebWidgets.1.dylib (??? - ???) /Volumes/VOLUME/Parallels Desktop.app/Contents/Frameworks/libPrlWebWidgets.1.dylib
    0x104398000 - 0x10553dfef +libprl_sdk.5.dylib (5.0.0 - compatibility 5.0.0) /Volumes/VOLUME/Parallels Desktop.app/Contents/Frameworks/ParallelsVirtualizationSDK.framework/Versions/5/Libraries/libprl_sdk.5.dylib
    0x105684000 - 0x105a10ff7 +QtDeclarativePrl (4.8.0 - compatibility 4.8.0) <09159252-329D-BFBC-B398-5F8B025575F8> /Volumes/VOLUME/Parallels Desktop.app/Contents/Frameworks/QtDeclarativePrl.framework/Versions/4/QtDeclarativePrl
    0x105abe000 - 0x105cc9fe7 +QtScriptPrl (4.8.0 - compatibility 4.8.0) <2FA5623E-8E41-8358-7657-126177EA1A3C> /Volumes/VOLUME/Parallels Desktop.app/Contents/Frameworks/QtScriptPrl.framework/Versions/4/QtScriptPrl
    0x105d27000 - 0x105fecfff +QtCorePrl (4.8 - ???) <1D6E3C84-48A5-3F8C-21C7-3E5EE22078A9> /Volumes/VOLUME/Parallels Desktop.app/Contents/Frameworks/QtCorePrl.framework/Versions/4/QtCorePrl
    0x10605c000 - 0x1060acfef +QtSvgPrl (4.8.0 - compatibility 4.8.0) <FD84742C-A8A5-587B-EAE0-182776BCB99A> /Volumes/VOLUME/Parallels
     
  12. Riven5

    Riven5

    Messages:
    2
    Same issue here. Crashes at the SLA screen.
     

    Attached Files:

  13. seb nafroth

    seb nafroth

    Messages:
    1
    Same here as well

     
  14. juzci

    juzci Parallels Team

    Messages:
    303
    Folks,
    thank you everyone for posting, we're aware and investigating the issue. I'll keep you informed.

    Regards,
    Hanna
     
  15. juzci

    juzci Parallels Team

    Messages:
    303
    Hey,
    could you please reproduce the crash and right after it go to Applications/Utilities/Console, find system.log there in left panel and send it to hanna@parallels.com?

    Thanks in advance,
    Hanna
     
  16. juzci

    juzci Parallels Team

    Messages:
    303
    Hey,
    does anyone here use tablet with his host? We reproduced the crash using tablet and now trying to understand if this could be a root cause.

    Regards,
    Hanna
     
  17. Riven5

    Riven5

    Messages:
    2
    I have a Wacom Pen&Touch (driver 5.2.5-3). Unplugged it for the install, replugged after, and now everything's working great.
    Thanks for the help
     
  18. BrettShand

    BrettShand

    Messages:
    3
    Yes, I use a Wacom Intuos 5

    All I had to do was unplug it and it installed normally.

    Thanks for the help!

    Brett
     
    Last edited: Sep 3, 2012
  19. juzci

    juzci Parallels Team

    Messages:
    303
    Yahoo! So we're right :)
    Thank you so much, guys! Working on it now.

    Regards,
    Hanna
     
  20. TECHHEAD

    TECHHEAD

    Messages:
    1
    Your so wrong....Have the same issue and NO tablets installed......Its obvious that no one there has any idea to what the solution is......I tried to install on 4 machines all with mountain lion and 3 had no tablets installed and they all had same issue and crash report. It's obvious still in beta trail and should charge for such buggy software
     

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