Parallels Desktop 8 Installer crashes

S

SteveHowes

Bit poster
I was psyched to buy my upgrade to Parallels 8 today, but this quickly turned to disappointment.

I'm running Mac OS 10.8.1 on a 2012 MacBook Air, and previously ran Parallels 7 wonderfully. When I start the Parallels 8 installer, I'm prompted to accept the license agreement, and immediately afterward the installer (v ParallelsDesktop-8.0.18085.795013.dmg) crashes. I've re-dlownloaded the installer, I tried removing parallels 7 and all supporting files, and trying again but no dice.

Any advice before I ask for a refund?

Many Thanks,

Steve
 
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Okay ... my problem seemed to fix itself on third attempt to install. However, now I have a problem with sharing my files and folders. The installer indicated an error message with the path for the Desktop. Is there a thread dealing with this problem? I cannot access any shared folders.
 
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Parallels 8 install crash on MacPro - solved!

I was able to successfully install PD8 on my MacPro 2.1 (2007 8-core running Lion 10.7.4) by unplugging my Wacom Intuis 3 tablet. I used a bluetooth Magic Mouse during the installation process and then went back to my tablet mouse after the installation.

Bud
 
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Just purchased crashes on user licence

Will there a fix soon? Just purchased, running 12 core mac pro with 32gb ram OSX 10.6.8? Cant install. Crashes on user licence. Surly you should stop people being able to purchase if there is a known error like this?

Please let me know asap, think I want a refund! as im concerned about installing this new version and loosing all function with version 7.

Cheers,
 
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BudJ said:
I was able to successfully install PD8 on my MacPro 2.1 (2007 8-core running Lion 10.7.4) by unplugging my Wacom Intuis 3 tablet. I used a bluetooth Magic Mouse during the installation process and then went back to my tablet mouse after the installation.

Bud
Click to expand...

Thanks much. unplugging usb devices (including wacom on thunderbolt monitor) worked.
 
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MBA freezes soon after installation starts

hello folks,

I'm another unlucky one to face the same problems. I bought the MBA just 3 weeks and it came with the Mountain Lion installed and updated (10.8.2). I bought the desktop 8 just last night! After downloading the deskop 8, I was totally disappointed when the MBA freezes 3 times when I tried installing that program. It will freeze soon after the installation starts. This totally unacceptable. Like many of you, I do not have any attachments, neither is there a firewal.

Parallels should never release the product if it has not resolved all the knitty-gritty problems.

Does anyone (including Parallels) have any solutions yet? Your assistance will be greatly appreciated.

c h
 
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Disconnecting my Intuos 4 tablet fixed the problem

Thanks for the tip. I disconnected my Intuos 4 tablet, ran the Parallels 8 installer and it ran to completion without any problem.

... jeff
 
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I had the same issue .. I am running lion 10.8.2 with Parallels 8 ... after receiving a notification to upgrade parallels tools.. the installed crashed... I tried everything and spent 3 hrs with tech support. At the end , they escalated this issue to second level support.

Well, yesterday I spent by myself moving every single combination and realized Parallels documentation might be incomplete when it refers to uninstall the VM antivirus.

I' disabled my MAC (not VM side) antivirus KASPERSKY and had turned OFF internet connection as a prevention. After that, EVERYTHING worked as charm!!!

I am sailing smooth again :) .. I hope it helps.

Regards,
Edgar
 
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Must scroll to bottom of agreement

I had success installing Parallels 8 on a brand new hard drive only after scrolling to the bottom of the agreement. Until then, the Accept button is not enabled.
 
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