parallels desktop background problems

Discussion in 'General Questions' started by matthewh4, Mar 3, 2017.

  1. matthewh4

    matthewh4 Bit poster

    Messages:
    9
    So i have desktop problems on parallels. The windows background starts to go black over ikons and when I move the mouse around it makes more go black or black and white stripes???

    Screen shot attached. This only happens on my laptop display not my external monitor Screen Shot 2017-03-01 at 17.02.25.png
     
  2. Raj@Parallels

    Raj@Parallels Guest

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    453
    Please try reinstalling Parallels Tools and keep us posted the result.
     
  3. matthewh4

    matthewh4 Bit poster

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    just reinstalled and it still doing the same thing. infact its now doing it on both screens
     
  4. Maria@Parallels

    Maria@Parallels Problem solver

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    8,122
    Hi, please try this KB
     
  5. matthewh4

    matthewh4 Bit poster

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    Hi
    None of that applies to me. Nothing installed like that. My adapter is shared with parallels
     
  6. matthewh4

    matthewh4 Bit poster

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    its happens around 4 times a day at the min
     
  7. KarlanE

    KarlanE Bit poster

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    1
    I'm seeing this issue as well. Just imported the VM and installed Parallels tools a couple of hours ago.
     
  8. Maria@Parallels

    Maria@Parallels Problem solver

    Messages:
    8,122
    Hey, please check and try this KB article
     
  9. matthewh4

    matthewh4 Bit poster

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    Tried it
    and all i get is :

    The system cannot find the file specified
     
  10. PaulChristopher@Parallels

    PaulChristopher@Parallels Product Expert Staff Member

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    3,113
    Hi matthewh4, did you create the task with administrative privilege?
     
  11. matthewh4

    matthewh4 Bit poster

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    I am logged in as the administrator yes
     
  12. PaulChristopher@Parallels

    PaulChristopher@Parallels Product Expert Staff Member

    Messages:
    3,113
    Hi @matthewh4 would you please create a new Windows virtual machine and check whether the issue persists or not. If your new virtual machine is working fine then log into the existing virtual machine and generate the problem report using this KB article and reply us back with the report ID.
     
  13. matthewh4

    matthewh4 Bit poster

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    166023653
     
  14. matthewh4

    matthewh4 Bit poster

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    any ideas? Still have the problem
     
  15. RyanS5

    RyanS5 Bit poster

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    2
    This may be due to problem in monitor cable. May be the cable is not installed properly or may the cable is having some issue with transmission. Check this link to get rid of any cable installation issue or to test your cable - http://www.flukenetworks.com/installation-and-test
     
  16. matthewh4

    matthewh4 Bit poster

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    its 100% not a cable fault. First thing i checked. or a monitor fault

    It only happens when in parallels not when im on OSX
     
  17. Ajith1

    Ajith1 Parallels Support

    Messages:
    2,534
    Try to increase the graphics memory allocated under VM configuration > Hardware also try disabling 3D Acceleration and check.
     
  18. MarioG1

    MarioG1 Bit poster

    Messages:
    2
    @matthewh4 do you still have the problem?
    I have the issue too and I dont' find out the solution.
    Please let me help
     
  19. MarioG1

    MarioG1 Bit poster

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    Could anyone help me, please?
     

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