parallels desktop background problems

[matthewh4]

So i have desktop problems on parallels. The windows background starts to go black over ikons and when I move the mouse around it makes more go black or black and white stripes???

Screen shot attached. This only happens on my laptop display not my external monitor

 

[Raj@Parallels]

So i have desktop problems on parallels. The windows background starts to go black over ikons and when I move the mouse around it makes more go black or black and white stripes???

Screen shot attached. This only happens on my laptop display not my external monitorView attachment 12236

Please try reinstalling Parallels Tools and keep us posted the result.

 

[matthewh4]

just reinstalled and it still doing the same thing. infact its now doing it on both screens

 

[Maria@Parallels]

just reinstalled and it still doing the same thing. infact its now doing it on both screens

Hi, please try this KB

 

[matthewh4]

Hi
None of that applies to me. Nothing installed like that. My adapter is shared with parallels

 

[matthewh4]

its happens around 4 times a day at the min

 

[KarlanE]

I'm seeing this issue as well. Just imported the VM and installed Parallels tools a couple of hours ago.

 

[Maria@Parallels]

Hey, please check and try this KB article

 

[matthewh4]

Tried it

Hey, please check and try this KB article

and all i get is :

The system cannot find the file specified

 

[PaulChristopher@Parallels]

Tried it

and all i get is :

The system cannot find the file specified

Hi matthewh4, did you create the task with administrative privilege?

 

[matthewh4]

Hi matthewh4, did you create the task with administrative privilege?

I am logged in as the administrator yes

 

[PaulChristopher@Parallels]

I am logged in as the administrator yes

Hi @matthewh4 would you please create a new Windows virtual machine and check whether the issue persists or not. If your new virtual machine is working fine then log into the existing virtual machine and generate the problem report using this KB article and reply us back with the report ID.

 

[matthewh4]

166023653

 

[matthewh4]

any ideas? Still have the problem

 

[RyanS5]

This may be due to problem in monitor cable. May be the cable is not installed properly or may the cable is having some issue with transmission. Check this link to get rid of any cable installation issue or to test your cable - http://www.flukenetworks.com/installation-and-test

 

[matthewh4]

its 100% not a cable fault. First thing i checked. or a monitor fault

It only happens when in parallels not when im on OSX

 

[Ajith1]

its 100% not a cable fault. First thing i checked. or a monitor fault

It only happens when in parallels not when im on OSX

Try to increase the graphics memory allocated under VM configuration > Hardware also try disabling 3D Acceleration and check.

 

[MarioG1]

@matthewh4 do you still have the problem?
I have the issue too and I dont' find out the solution.
Please let me help

 

[MarioG1]

Could anyone help me, please?