Parallels Desktop for Mac 13 Black Screen

Discussion in 'Installation and Configuration' started by GavinP1, Sep 20, 2017.

  1. paula4

    paula4 Bit Poster

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    6
    JohnR23, good luck getting a response from Parallels. In the end I downloaded a new versions of windows 10 and I am up and running, but all of the data that resides on the old version is lost until I can get a local IT professional to figure out how to get it to work.
     
  2. AJ@Parallels

    AJ@Parallels Staff Member

    Messages:
    752
    Hello paula4, Do you have the old version working? did you installed Windows 10 as a second virtual machine inside Parallels Desktop?
     
  3. paula4

    paula4 Bit Poster

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    6
    I do not. I need a tech to go into the registry to pull all of the old data out. Parallels support is brutal. The people on the forum are much more intelligent and supportive.
     
  4. JohnR23

    JohnR23 Bit Poster

    Messages:
    3
    Hi Paula, Did you reinstall Parallels or just Win10? I don't store a lot of files in the Windows world. (Which is why I'm using Parallels rather than Bootcamp.
     
  5. paula4

    paula4 Bit Poster

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    6
    Just windows.
     
  6. JohnR23

    JohnR23 Bit Poster

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    3
    Thanks! (Uuugh, I hate working on Windows OS...)
     
  7. LewisO

    LewisO Bit Poster

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    4
    Sorry for jumping in here... but I don't see how to create a new post, post a new question? anyone help?
     
  8. Sathiya@Parallels

    Sathiya@Parallels Staff Member

    Messages:
    879
    Hi LewisO. Please select the required topic from here and select Post New Thread option which is present at the top and bottom right corners of the page.
     
  9. JamesW20

    JamesW20 Bit Poster

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    1
    I see the black screen and none of the restart/stop/reset tricks is working. I'm running Parallels 13.3.0 (43321) on Mac OS High Sierra 10.13.5 Beta. The client OS is Mac OS High Sierra 10.13.5 Beta (i.e. same OS as the host). The login screen is fine, and I log in, but then the screen goes black. Anything else to try?
     
  10. JohnV19

    JohnV19 Bit Poster

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    1
    My computer screen is black and whenever I try to close it it reopens itself what should I do
     
  11. Maria@Parallels

    Maria@Parallels Parallels Team

    Messages:
    7,470
    Hello, did you reset your VM?
     
  12. Loesd

    Loesd Bit Poster

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    1
    I just downloaded parallels client on my MacBook Pro, but I keep getting a black screen. How do I reset it? The above mentioned link Maria sent is for Windows 10. Can you send me the one for the Macbook?
     
  13. TomP11

    TomP11 Bit Poster

    Messages:
    1
    i have the black screen at first....tried the reset...tried every thing suggested...nothing...then someone said to add more memory usage...i went from 8 to 15 gb of memory on my machine and now the windows does not even start, yet get to to the black screen....now what...i would appreciate if someone from parallels calls to fix the problem...
     

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