Parallels has given up on Workstation

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I'm glad I came across this thread. I have been a happy Parallels Mac user but I now need to switch out my Mac Mini for a Linux laptop. I had planned to purchase Parallels for Linux but I guess I won't now. It is a shame that a product with enormous potential would fall flat. =(
 
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Gents,

I am sorry for my long absence on forum.

Mr. Art can find his question already answered by both email&Support System.

The only thing I can announce here for the moment is:
We are expecting to release new BETA for Workstation within next month or so. It May show up sooner or later mentioned period.This is No Promise, only expectation.
 
I hope the new version has much of the Mac codebase. Using Transporter I can migrate my XP MCE system to Mac Parallels. With the Windows version all I get is Blue Screen of Death 0x0000007b boot device problems. See http://forum.parallels.com/thread10151.html

I was able to finally get it to work after hours of fooling around with Acronis True Image images and reinstalls and NOT using Transporter.
 
Tom Riddle said:
Gents,

Again, I thank you all for your participation.. Appreciate it anyway.
Let me try to answer to each of you.

1.MarkHolbrook

Misunderstanding
It looks, that I used inaccurate expression, by saying "Support team replies to all tickets for all products we have on market." Let me fix it :
Support team takes problem tickets for all Parallels software. We do not have separate support for Workstation or Desktop/Transporter/Compressor etc. It is one team, and this team replies to tickets regardless host/guest OS or product used by Customer. Hope that clears the matter now.

TeamB
We do not have this teamB officially, but we do have a number of Customers, who provide help whenever it is possible - We owe them a lot - it is true.

2.Snowhog
I am very sorry, that it happened to you. If your issue is still existing - please let me know via sending me your ticket number by private message here.We will work it out.

3.Roaster
Yes, you are correct. I am a recent joiner. So I don't really speak in riddles, despite my name :) I do not know who exactly will announce new event.
Thank you for your care.. we will try to work harder.

4.kelobro
I do not read novels for juniors really - a bit out of that age unfortunately :(
As for your missed support.. Please, read my answer to mr.Snowhog

5. afore
Automated repply is a part of support process.I am sure you know that.
Please, look to my reply for mr. Snowhog as well.
Click to expand...

Tom - first, let me applaud your efforts to be responsive to everyone in this thread. I also have some weeks-old pending requests for support that have gone unanswered. Fortunately, however, Parallels Desktop has worked so well for me generally that the glitches I wrote about are not so serious that they make or break the product for me. Plus Ben has stepped in on a number of occasions and has been very helpful.

You said you were relatively new. I don't presume to know how the company is organized and managed internally. But as someone who did once manage a 40-person organization, it strikes me that Parallels has generated far more demand for its product than the organization is right now capable of servicing to all customers' expectations.

This is probably a long-winded way of saying that Parallels would do well to hire and train many more tech support professionals.

Again, thank you for your responses.
 
Hi Tom,

I have sent a number of e-mails to support, and have never gotten a response. I get the auto-reply, but no other responses. Do I need to do something specific to get a response?
TIA.
 
Thank you John :) I'm just trying to move the F-1 from the pitstop :)

Still, I am no magician or telepath - I need your ticket ID's or email registered with Parallels to see to your issues.
Send them to me by private messaging here.

LinkRS
Can you please do the same?
 
I have to report the same - never got any response on my ticket Feb. 13 2007 regarding compatibility of Workstation on Windows Vista 32Bit and 4GB of RAM. I still have to use Virtual PC 2007 (which costs 0).

Oliver
 
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