Parallels Toolbox updates with license key Parallels Desktop 13

R

RuiS1

Bit poster
Is that possible to update Parallels Toolbox v.2.6.1 to v.3.6.0 with license key Parallels Desktop 13?

Actually I have tried do update and when I have to Sign In in the Toolbox I get the message: You're trying to use a license key created for an older version of Parallels Toolbox. To activate Parallels Toolbox on this Mac, you need to purchase an additional license.

By the way, this happens in macOS 10.14.6, but in other mac with 10.12.6 with the same registration of Parallels Desktop 13 with other key it works, I can sign in and use Parallels Toolbox version above 2.6.1.

How it can be possible?
 
RuiS1 said:
Is that possible to update Parallels Toolbox v.2.6.1 to v.3.6.0 with license key Parallels Desktop 13?

Actually I have tried do update and when I have to Sign In in the Toolbox I get the message: You're trying to use a license key created for an older version of Parallels Toolbox. To activate Parallels Toolbox on this Mac, you need to purchase an additional license.

By the way, this happens in macOS 10.14.6, but in other mac with 10.12.6 with the same registration of Parallels Desktop 13 with other key it works, I can sign in and use Parallels Toolbox version above 2.6.1.

How it can be possible?
Click to expand...
Hi RuiS1. Latest version of Parallels Toolbox can be activated only if you have a subscription license. Since you have a permanent license for Parallels Desktop 13 for Mac, you can use only the Parallels Toolbox version 2.6.1
 
I understand you answer and we only have in our company Permanent licenses to Parallels Desktop 13 and Toolbox. But one of the Mac is running macOS 10.12.6 and the Parallels Toolbox installed is 3.5.0 (2481) with available update to 3.6.0. I wonder if that is possible, because in my macOS 10.14.6 with the same licence of Parallels 13 I'am unable to update over version 2.6.1 of Toolbox because if I do it will be unusable unless I purchase a new licence.
Can you check that for me?
 

Attachments

  • Screen+Shot+2019-09-04+at+08.28.09.png
    Screen+Shot+2019-09-04+at+08.28.09.png
    20.7 KB · Views: 4
  • Screen+Shot+2019-09-04+at+08.28.35.png
    Screen+Shot+2019-09-04+at+08.28.35.png
    108.9 KB · Views: 3
Yes, our company have permanent licenses of Parallels Desktop 13 and Toolbox. We have installed on Macs and one of them is running macOS 10.12.6 and also have Parallels Toolbox installed. However we have detected the one with macOS 10.12.6 the Toolbox was updated to 3.5.0 (2481) and have available update to 3.6.0. The other Mac with macOS 10.14.6 with the same licence of Parallels 13 can't be updated and we have to keep with version 2.6.1 of Toolbox to be able to work, because if I do the update I will be have to purchase a new licence. IIs that possible to update Toolbox or not on differents macOS systems?
 
In macOS 10.14.6 with Parallels Toolbox v.2.6.1, I can only update after signout. Then I can update but I must insert the key and I get the msg (see attach). thanks
 

Attachments

  • Screenshot 2019-09-25 at 12.43.51.png
    Screenshot 2019-09-25 at 12.43.51.png
    151.5 KB · Views: 3
RuiS1 said:
IIs that possible to update Toolbox or not on differents macOS systems?
Click to expand...
Yes, you can update your Parallels Toolbox on different MacOS. But after update as you've already said you will have to purchase new license key.
And if you would like to use your previous key you don't need to update your Parallels Toolbox app.
Please let me know if it's not that case.
 
You must log in or register to reply here.
Back
Top