I have been trying to cancel my Parallels subscription, and I genuinely cannot find a way to do it through my account. I have not used Parallels in over a year, and I am now being charged for another annual renewal for a product I do not use.
What is extremely frustrating is that I have not activated or used the renewed license, yet I am still being charged. I have also been trying to find the cancellation option before this renewal, but there is no clear “Cancel Subscription” option available to me after logging into my account.
I honestly forgot about the subscription after last year's renewal, which is why I did not realize I had already been charged previously. Now I'm seeing another renewal coming up, despite the fact that I haven't used Parallels in a year and have been actively trying to figure out how to stop the renewal.
I am requesting:
This should not be this difficult. If there is supposed to be a cancellation option in the account dashboard, please explain exactly where it is, because it is not available to me.
I would really appreciate someone from Parallels actually looking at my account and resolving this rather than simply directing me to another generic help article.
Thank you.
What is extremely frustrating is that I have not activated or used the renewed license, yet I am still being charged. I have also been trying to find the cancellation option before this renewal, but there is no clear “Cancel Subscription” option available to me after logging into my account.
I honestly forgot about the subscription after last year's renewal, which is why I did not realize I had already been charged previously. Now I'm seeing another renewal coming up, despite the fact that I haven't used Parallels in a year and have been actively trying to figure out how to stop the renewal.
I am requesting:
- A full refund for the annual renewal I was charged for and have not used.
- Immediate cancellation of my subscription.
- Confirmation that auto-renewal has been permanently disabled so I am not charged again.
This should not be this difficult. If there is supposed to be a cancellation option in the account dashboard, please explain exactly where it is, because it is not available to me.
I would really appreciate someone from Parallels actually looking at my account and resolving this rather than simply directing me to another generic help article.
Thank you.