Pro-Edition Upgrade Key Requiring Previous Version Key

Discussion in 'General Questions' started by ahmaddo, Apr 26, 2022.

  1. ahmaddo

    ahmaddo

    Messages:
    1
    I have just purchased the pro-edition and when I put the activation key, I am told "you have entered an upgrade key. Please confirm it with a key from the previous version."

    I do not have a key from the previous version. How do I resolve this?

    Reference N#: 332161953
     
  2. DebasmitaM@Parallels

    DebasmitaM@Parallels Staff Member

    Messages:
    1,054
    Hello, after using the trial version, you need to purchase the full version of Parallels Desktop license key. Upgrade key only works, when you already have a previous version license key. We have initiated a refund for your wring purchase. The amount will reflect in your account with in 5-7 business days.
     

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