Pro upgrade!

Discussion in 'General Questions' started by Stevhan, Dec 8, 2016.

  1. Stevhan

    Stevhan Bit Poster

    Messages:
    7
    I thought I bought Parallels Pro version since it's the same price only being a yearly subscription but it appears I've clicked the wrong button and got the personal version. How can I change this over?

    Thanks for your help

    Stevhan
     
  2. Guna@Parallels

    Guna@Parallels Parallels Support

    Messages:
    433
    Hi @Stevhan,
    Unfortunately, it isn't possible to upgrade from Standard to Pro version of Parallels Desktop. However, if the purchase is within our return policy, please let us know the order reference number, we'll process a refund & you can purchase Parallels Desktop for Mac Pro Edition.
     
  3. Maria@Parallels

    Maria@Parallels Kilo Poster

    Messages:
    8,693
  4. Stevhan

    Stevhan Bit Poster

    Messages:
    7
    Unfortunately the price its offering me for Pro is the exact price it was offered at originally. So I have to Pay $65 twice in 2 months and it will only go until next October!!!
     
  5. Guna@Parallels

    Guna@Parallels Parallels Support

    Messages:
    433
    Could you please let us know the clever bridge reference number?
     
  6. Stevhan

    Stevhan Bit Poster

    Messages:
    7
    All I have is the Invoice ID: 97700205 which was on my PayPal but I didn't get an Invoice.
     
  7. ErwinM1

    ErwinM1 Bit Poster

    Messages:
    2
    I am a little baffled / perplexed with my Parallels installation ... today I opened my
    Parallels 12 (purchased 9/26/2016 .... invoice number BKD-73615071619 - cleverbrifge reference number 98571305)
    worked perfectly (running XP with 6 processors and 16 gig memory).
    Today I checked for updates and there was one ... which I ran and installed ....
    Now I start my Parallels 12 which is now Ver 12.1.1 (41491) and it promptly tells me I can not have more that 4 processors or 8 gig of memory ....
    What is going on? Do I have to pay again to get back to what I already paid for a short time ago?
    Please drop me a line / explanation of what I should do next ...
    Thank you ...
     
  8. Stevhan

    Stevhan Bit Poster

    Messages:
    7
    Yes under Windows 8 I had as much memory as I wanted. When I changed to Windows 10 I realised that I hadn't got the Pro/Business version I believed I had ordered. Why they wouldn't want someone on a yearly subscription instead of getting people aggravated and we go of and buy a PC?
     

Share This Page