Problem with displaying units of size

Discussion in 'Windows Virtual Machine' started by ArtePoint, Aug 20, 2020.

  1. ArtePoint

    ArtePoint Bit poster

    Messages:
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    After installing the latest version of Parallels, there was a problem with displaying the size units. When creating an object in a 3d program, I have bushes instead of numbers. Has anyone encountered such a problem and knows how to solve it?
    Support parallels told me to uninstall and reinstall Parallels Tools which I did, but unfortunately it didn't work.

    In the attachment there is a screenshot
     

    Attached Files:

  2. Hello, could you please share the name and version of your 3-d application.
    Also could you collect the tech report data right after the issue reproduced and post the report's ID here.
    Looking forward to your reply.
     
  3. ArtePoint

    ArtePoint Bit poster

    Messages:
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  4. Could you update to the latest Parallels Desktop 16 build 16.0.1. (it has been released yesterday) check your app behavior and collect new tech report if the issue reoccurs.
     
  5. ArtePoint

    ArtePoint Bit poster

    Messages:
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    I did the update. It didn't help. The problem persists :(
     
  6. Could you collect the tech report once the issue reproduced please?
     
  7. ArtePoint

    ArtePoint Bit poster

    Messages:
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    Done! Check tech report number 349952284 please.
     
  8. We would like to inform you that we've escalated this issue to the Parallels Engineering team.
    They are currently working on the resolution.
    Once we get any news or possible workaround we will update you here or by email.
    Thank you for your cooperation with us.
     
  9. ArtePoint

    ArtePoint Bit poster

    Messages:
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    I will be waiting for information. I have to go back to version 15 now. How do I install two versions (15 and 16) on one macos? I can't to install version 15 when I already have version 16.
     
  10. Hello, you can install only 1 version 15 or 16.
     
  11. Hello guys, we would like to inform you that Parallels Desktop update 16.1.0 has been release recently.
    Please update your Parallels Desktop version to the latest build and check the issue.
    Please share any results with us.
     

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