Hi, I have a device that works as expected with the USB drivers provided by the manufacturer and with a Native Windows machine (XP and Windows 10), but it fails to work on a virtual machine. So far I have tested a Win XP and Win 10 virtual machine, and I am getting the same errors on both. I am running the latest version of Parallels Pro as of the date of this post. My Mac details are below Highlighted in blue are the details of the device that I am having problems with on the virtual machines. Any help on how to troubleshoot the issue will be very well appreciated. Thanks! Hardware Overview: Model Name: MacBook Pro Model Identifier: MacBookPro8,1 Processor Name: Intel Core i7 Processor Speed: 2.8 GHz Number of Processors: 1 Total Number of Cores: 2 L2 Cache (per Core): 256 KB L3 Cache: 4 MB Memory: 16 GB Boot ROM Version: MBP81.004D.B00 SMC Version (system): 1.68f99 Serial Number (system): C02H60A9DV17 Hardware UUID: 8F7913E4-9711-572E-BF12-B5DF7EC14C13 Sudden Motion Sensor: State: Enabled System Software Overview: System Version: OS X 10.11.6 (15G19009) Kernel Version: Darwin 15.6.0 Boot Volume: Mac OS Boot Mode: Normal User Name: Secure Virtual Memory: Enabled System Integrity Protection: Enabled USB 2.0 Bus: Host Controller Driver: AppleUSBEHCIPCI PCI Device ID: 0x1c26 PCI Revision ID: 0x0005 PCI Vendor ID: 0x8086 Hub: Product ID: 0x2513 Vendor ID: 0x0424 (SMSC) Version: b.b3 Speed: Up to 480 Mb/sec Location ID: 0xfd100000 / 1 Current Available (mA): 1000 Current Required (mA): 2 Extra Operating Current (mA): 0 Built-In: Yes IR Receiver: Product ID: 0x8242 Vendor ID: 0x05ac (Apple Inc.) Version: 0.16 Speed: Up to 1.5 Mb/sec Manufacturer: Apple Computer, Inc. Location ID: 0xfd110000 / 2 Current Available (mA): 1000 Current Required (mA): 100 Extra Operating Current (mA): 0 Built-In: Yes USB 2.0 Bus: Host Controller Driver: AppleUSBEHCIPCI PCI Device ID: 0x1c2d PCI Revision ID: 0x0005 PCI Vendor ID: 0x8086 FaceTime HD Camera (Built-in): Product ID: 0x8509 Vendor ID: 0x05ac (Apple Inc.) Version: 5.16 Serial Number: CC2C120F4DDG6LL0 Speed: Up to 480 Mb/sec Manufacturer: Apple Inc. Location ID: 0xfa200000 / 2 Current Available (mA): 1000 Current Required (mA): 500 Extra Operating Current (mA): 0 Built-In: Yes Hub: Product ID: 0x2513 Vendor ID: 0x0424 (SMSC) Version: b.b3 Speed: Up to 480 Mb/sec Location ID: 0xfa100000 / 1 Current Available (mA): 1000 Current Required (mA): 2 Extra Operating Current (mA): 0 Built-In: Yes Apple Internal Keyboard / Trackpad: Product ID: 0x0252 Vendor ID: 0x05ac (Apple Inc.) Version: 1.18 Speed: Up to 12 Mb/sec Manufacturer: Apple Inc. Location ID: 0xfa120000 / 3 Current Available (mA): 1000 Current Required (mA): 40 Extra Operating Current (mA): 0 Built-In: Yes mikroProg Firmware v2.11: Product ID: 0x0200 Vendor ID: 0x3e1a Version: 1.00 Speed: Up to 12 Mb/sec Manufacturer: mikroElektronika Location ID: 0xfa130000 / 5 Current Available (mA): 1000 Current Required (mA): 100 Extra Operating Current (mA): 0 BRCM2070 Hub: Product ID: 0x4500 Vendor ID: 0x0a5c (Broadcom Corp.) Version: 1.00 Speed: Up to 12 Mb/sec Manufacturer: Apple Inc. Location ID: 0xfa110000 / 4 Current Available (mA): 1000 Current Required (mA): 94 Extra Operating Current (mA): 0 Built-In: Yes Bluetooth USB Host Controller: Product ID: 0x821a Vendor ID: 0x05ac (Apple Inc.) Version: 0.42 Speed: Up to 12 Mb/sec Manufacturer: Apple Inc. Location ID: 0xfa113000 / 7 Current Available (mA): 1000 Current Required (mA): 0 Extra Operating Current (mA): 0 Built-In: Yes
Hi @OmarG1, please send us a technical report once you get the error message via Help > Send Technical Data... Please post the report ID here, we will take a look.
Hi Dmitry, Report for Windows XP error: 241705641 Report for Windows 10 error: 241712314 Thanks, Omar
Thank you. A support ticket has been created for you and a second-line engineer will assist you further with this issue.
