Problems activating after migrating to new mac

Discussion in 'Licensing and Activation' started by TiagoP3, Jun 28, 2024.

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  1. TiagoP3

    TiagoP3 Bit poster

    Messages:
    2
    Hello!
    My license is not working when activating on a new Mac.
    I tried to follow the KB articles but I didn't have an option to disable my old license. I'm on the SAME version (v17) as my previous machine as this was a migration.
    When I try to activate via key, I get "This license has reached its activation limit and can no longer be used to activate new product copies".

    What can I do here?
     
    TiagoP3, Jun 28, 2024
    #1
  2. Avinash Bundhoo

    Avinash Bundhoo Staff Member

    Messages:
    564
    Hello,

    Thanks for reaching out.

    We have reset the activation limit and deactivated the old machine from the license key.

    Please retry and let us know if it resolves the issue.

    Thanks
     
    Avinash Bundhoo, Jun 30, 2024
    #2
  3. TiagoP3

    TiagoP3 Bit poster

    Messages:
    2
    That solved it. Thank you!
     
    TiagoP3, Jun 30, 2024
    #3
  4. JasonM44

    JasonM44 Bit poster

    Messages:
    7
    Hi,
    I'm using Parallels Desktop 12 and moved to another computer, is there a way to de-activate the license on the old computer?

    The key I'm attempting to re-activate ends with -8EFBFC
    Thanks
     
    JasonM44, Aug 7, 2024
    #4
  5. Avinash Bundhoo

    Avinash Bundhoo Staff Member

    Messages:
    564
    Hello Jason,

    Thank you for reaching out.

    You can follow the link https://kb.parallels.com/123461 to have more information on moving your license to a new Mac.
    We have verified your account and we can see that the license has been successfully activated on a Mac OS X 10.15.7(19H2026) and the last contact with our servers was on 2024-08-08 03:47.

    Should you need further assistance, please let us know.

    Thanks
     
    Avinash Bundhoo, Aug 7, 2024
    #5

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