Problems with Trial key for V9

JimH3

Bit poster
Wanting to upgrade my Parallels for Mac, and ran a trial for V11, but found that couldn't access my V6 virtual disk. Found out that I should update to V9 first, but I'm having a problem with the Trial key, each time I try to request it gives me a message that the internet connection has failed, though my internet connection works fine (I'm here posting to this forum :-)

Could it be a problem with having the V11 trial key open? Or is there some setting I may be missing?
I'm running Yosemite V10.10.5 on a 2.2GHz i7 MacBook Pro with 4 GB memory
 
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