Program Does not Launch

Discussion in 'Parallels Remote Application Server' started by jeffgdowns25, Sep 10, 2009.

  1. jeffgdowns25

    jeffgdowns25 Guest

    OK, I have something strange. I have Oxygen Office installed on my Servers. If you browse to a file then double click on the file and try to open it up, it starts to open up then closes. If you then go to the launch of Oxygen office tool that starts up and then you can choose which application you want to launch then use the open document and browse via the open document it will open just fine.

    Any have this same issue or a fix?
     
  2. jurgencachia

    jurgencachia Guest

    Oxygen Office work fine on my scenario can you try to explain your full scenario,do you have any ant-virus/spyware.
     
  3. jeffgdowns25

    jeffgdowns25 Guest

    I have lightspeed anti virus.

    The funny thing is sometimes it works OK other times it does not

    Basically what happens if you just browse to file and double click the file to open it up it will act like its launching then it shuts back down..

    But if you use the main launching tool of Open Office you can launch that then use the open existing docuement then it will launch just fine.
     
  4. jurgencachia

    jurgencachia Guest

    try to install Oxygen Office,which version and product of 2x console are you using?
     
  5. jeffgdowns25

    jeffgdowns25 Guest

    Oxygen office is what I have installed I have the newest version installed funny thing is if start up like the word processor and let it sit there then browse to a document and try to open it it will then open up just fine
     
  6. jeffgdowns25

    jeffgdowns25 Guest

    It's the windows version running on a server 2003
     
  7. jurgencachia

    jurgencachia Guest

    Try to contact 2x support,This is done by going to Help --> Send support request --> Fill in the information --> (at the bottom) save Zip and open a new ticket
     
  8. zippo

    zippo Pro

    Messages:
    491
    hey, are you using a linux or mac client by any chance?
     
  9. jeffgdowns25

    jeffgdowns25 Guest

    i am using linux client the 2x thin client software.. Office 2000 does not give me the issue only Open Office... I think its really more with the Open Office than more with 2x
     
  10. zippo

    zippo Pro

    Messages:
    491
    which version of the client are you using, does the problem happens always?
     
  11. jeffgdowns25

    jeffgdowns25 Guest

    It does not always but it seems to happen more when there are multiple users trying to access the programs.
     
  12. zippo

    zippo Pro

    Messages:
    491
    are you using windows mac or linux client?
     
  13. davidsaliba

    davidsaliba Guest

    Hi,

    Is it possible for you to open a ticket so we gather your data and look into the issue closer ?

    Please make a reference to this page in the ticket.

    Thanks
     

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