Program Does not Launch

  • Thread starter Thread starter jeffgdowns25
  • Start date Start date
J

jeffgdowns25

OK, I have something strange. I have Oxygen Office installed on my Servers. If you browse to a file then double click on the file and try to open it up, it starts to open up then closes. If you then go to the launch of Oxygen office tool that starts up and then you can choose which application you want to launch then use the open document and browse via the open document it will open just fine.

Any have this same issue or a fix?
 
Oxygen Office work fine on my scenario can you try to explain your full scenario,do you have any ant-virus/spyware.
 
I have lightspeed anti virus.

The funny thing is sometimes it works OK other times it does not

Basically what happens if you just browse to file and double click the file to open it up it will act like its launching then it shuts back down..

But if you use the main launching tool of Open Office you can launch that then use the open existing docuement then it will launch just fine.
 
try to install Oxygen Office,which version and product of 2x console are you using?
 
Oxygen office is what I have installed I have the newest version installed funny thing is if start up like the word processor and let it sit there then browse to a document and try to open it it will then open up just fine
 
Try to contact 2x support,This is done by going to Help --> Send support request --> Fill in the information --> (at the bottom) save Zip and open a new ticket
 
jeffgdowns25 said:
I have lightspeed anti virus.

The funny thing is sometimes it works OK other times it does not

Basically what happens if you just browse to file and double click the file to open it up it will act like its launching then it shuts back down..

But if you use the main launching tool of Open Office you can launch that then use the open existing docuement then it will launch just fine.
Click to expand...

hey, are you using a linux or mac client by any chance?
 
i am using linux client the 2x thin client software.. Office 2000 does not give me the issue only Open Office... I think its really more with the Open Office than more with 2x
 
jeffgdowns25 said:
i am using linux client the 2x thin client software.. Office 2000 does not give me the issue only Open Office... I think its really more with the Open Office than more with 2x
Click to expand...

which version of the client are you using, does the problem happens always?
 
It does not always but it seems to happen more when there are multiple users trying to access the programs.
 
Hi,

Is it possible for you to open a ticket so we gather your data and look into the issue closer ?

Please make a reference to this page in the ticket.

Thanks
 
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