PTAgent.exe refuses to start up on Win 11 ARM VM

Discussion in 'Windows Virtual Machine' started by Syntax Error, Oct 4, 2023.

  1. Syntax Error

    Syntax Error Bit poster

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    Hello,

    I have recently installed Windows 11 ARM on Parallels 19 but cannot install Parallels Tools. Double-clicking or running PTAgent.exe does nothing. I have tried running as administrator and still nothing. The installer refuses to start up at all. I had to manually install the network driver from the driver folder but nothing else is working as intended. Please assist.

    I have tried all the steps in these articles and it does not help.
    https://kb.parallels.com/en/115835
    https://kb.parallels.com/111730
     
  2. Syntax Error

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    Hello? Nobody else has this problem?
     
  3. Trishna Oobeyram

    Trishna Oobeyram Staff Member

    Messages:
    292
    Hello!
    In order to proceed with further investigation, kindly provide us with the below information:
    1. Reproduce the issue.
    2. Take screenshots of the errors.
    3. Collect a technical report (right-click Parallels icon in Dock > Help > Send technical data > check "Attach screenshots..." > press Send Report) and send the report's 9-digit ID in a reply.
    Thank you!
     
  4. Syntax Error

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    Not much to screenshot. I double-click the icon, try running the program as administrator, tried launching the exe from elevated command prompt and Parallels Tools installer refuses to open. I already sent in a technical report so the existing case number is 438265067.
     

    Attached Files:

  5. Syntax Error

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    5
    Hello? Anything?
     
  6. Syntax Error

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    Messages:
    5
    Hello? Anything?
     

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