PTAgent.exe refuses to start up on Win 11 ARM VM

Hello,

I have recently installed Windows 11 ARM on Parallels 19 but cannot install Parallels Tools. Double-clicking or running PTAgent.exe does nothing. I have tried running as administrator and still nothing. The installer refuses to start up at all. I had to manually install the network driver from the driver folder but nothing else is working as intended. Please assist.

I have tried all the steps in these articles and it does not help.
https://kb.parallels.com/en/115835
https://kb.parallels.com/111730

 

Hello? Nobody else has this problem?

 

Not much to screenshot. I double-click the icon, try running the program as administrator, tried launching the exe from elevated command prompt and Parallels Tools installer refuses to open. I already sent in a technical report so the existing case number is 438265067.

 

Hello? Anything?

 

Hello? Anything?

 

Hi! If it helps, I'm having the same issue.

I'm taking two separate fresh Windows 11 Pro installations - activated, and fully updated as of today, which I'd set up using VMWare Fusion installs on my M1 Ultra Mac Studio and M2 MacBook Air. I bought two Parallels Keys (not used as I'm still on 14 day trials) and tried to import the VMs I created on each computer, and both fail with PTAgent crashing according to the event viewer. A pretty bad fall at the first hurdle for Parallels, though I suspect it's a test and when we finally get it to run we'll get a congratulations message and a key discount for next year or something. So, I'll keep digging.

 

Running the autorun for ARM64 yields this:

- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
<Provider Name="Application Error" Guid="{a0e9b465-b939-57d7-b27d-95d8e925ff57}" />
<EventID>1000</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>100</Task>
<Opcode>0</Opcode>
<Keywords>0x8000000000000000</Keywords>
<TimeCreated SystemTime="2024-09-23T03:46:25.4441392Z" />
<EventRecordID>1852</EventRecordID>
<Correlation />
<Execution ProcessID="7584" ThreadID="8780" />
<Channel>Application</Channel>
<Computer>MSM1UltraGareth</Computer>
<Security UserID="S-1-5-21-2905184571-1333223065-1864081360-1001" />
</System>
- <EventData>
<Data Name="AppName">PTAgent.exe</Data>
<Data Name="AppVersion">20.0.1.55659</Data>
<Data Name="AppTimeStamp">66e6ec33</Data>
<Data Name="ModuleName">PTAgent.exe</Data>
<Data Name="ModuleVersion">20.0.1.55659</Data>
<Data Name="ModuleTimeStamp">66e6ec33</Data>
<Data Name="ExceptionCode">c000001d</Data>
<Data Name="FaultingOffset">0001878a</Data>
<Data Name="ProcessId">0x1820</Data>
<Data Name="ProcessCreationTime">0x1db0d6b29e2232e</Data>
<Data Name="AppPath">D:\PTAgent.exe</Data>
<Data Name="ModulePath">D:\PTAgent.exe</Data>
<Data Name="IntegratorReportId">a77e3217-a466-41b3-9565-c506c138c6a6</Data>
<Data Name="PackageFullName" />
<Data Name="PackageRelativeAppId" />
</EventData>
</Event>

PTAgent crash:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
<Provider Name="Windows Error Reporting" Guid="{0ead09bd-2157-539a-8d6d-c87f95b64d70}" />
<EventID>1001</EventID>
<Version>0</Version>
<Level>4</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x8000000000000000</Keywords>
<TimeCreated SystemTime="2024-09-23T03:46:26.2875738Z" />
<EventRecordID>1855</EventRecordID>
<Correlation />
<Execution ProcessID="10852" ThreadID="4232" />
<Channel>Application</Channel>
<Computer>MSM1UltraGareth</Computer>
<Security UserID="S-1-5-18" />
</System>
- <EventData>
<Data Name="Bucket">2215326170925454677</Data>
<Data Name="BucketType">1</Data>
<Data Name="EventName">APPCRASH</Data>
<Data Name="Response">Not available</Data>
<Data Name="CabId">0</Data>
<Data Name="P1">PTAgent.exe</Data>
<Data Name="P2">20.0.1.55659</Data>
<Data Name="P3">66e6ec33</Data>
<Data Name="P4">PTAgent.exe</Data>
<Data Name="P5">20.0.1.55659</Data>
<Data Name="P6">66e6ec33</Data>
<Data Name="P7">c000001d</Data>
<Data Name="P8">0001878a</Data>
<Data Name="P9" />
<Data Name="P10" />
<Data Name="AttachedFiles">\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.adf470dd-8714-476c-a993-99dc7284eeb3.tmp.WERInternalMetadata.xml</Data>
<Data Name="StorePath">\\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_PTAgent.exe_2d1084923885f795ed9f33de6b7dbd46f78bbe7c_c712d731_8a617dc2-4b13-460d-a460-41794c92977f</Data>
<Data Name="AnalysisSymbol" />
<Data Name="Rechecking">0</Data>
<Data Name="ReportId">a77e3217-a466-41b3-9565-c506c138c6a6</Data>
<Data Name="ReportStatus">268435456</Data>
<Data Name="HashedBucket">6c037abae1235b81eebe6b6a47a35555</Data>
<Data Name="CabGuid">0</Data>
</EventData>
</Event>

Of course it'd be easier to pull this stuff out if I had tools running on the VM that allowed me to cut and paste etc...