Purchased new Mac, upgraded parallels, cannot activate

Discussion in 'Installation and Configuration of Parallels Desktop' started by MarkR35, Jul 20, 2023.

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  1. MarkR35

    MarkR35 Bit poster

    Messages:
    1
    I purchased a new Macbook yesterday. I expected to have to update Parallels desktop, so when I launched it, I hit the Upgrade button. I purchased the upgrade, and downloaded the dmg file.

    When I launched the new version, I was prompted with a activation screen asking for the new key and an old key (?). I entered the new key, and searched gmail for an old key. When I entered both, I am presented with an error message:
    The previous activation key has not been accepted by the license server.

    Help!
     
  2. Trishna Oobeyram

    Trishna Oobeyram Staff Member

    Messages:
    272
    Hello @MarkR35,
    Kindly check your personal message.
    Regards,
     

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