Purchased Parallels not working

[zsecvbnmz]

My MacBook Pro had an overheating issue when I opened up more than 1 App, so I was told to factory reset it in order to solve this issue. I tried recovering my parallels using my existing parallels account, only for it to tell me that I can't use it anymore because it is not up to date, and that I need to upgrade by paying a fee, even though I already payed £99 for parallels to be compatible with my Mac when I bought it new from you, along with other bizarre messages about my parallels expiring. How do I get the complete parallels I had before back when I purchased the Mac new? I already contacted Apple about this and they advised me to tap to you instead

 

[Maria@Parallels]

My MacBook Pro had an overheating issue when I opened up more than 1 App, so I was told to factory reset it in order to solve this issue. I tried recovering my parallels using my existing parallels account, only for it to tell me that I can't use it anymore because it is not up to date, and that I need to upgrade by paying a fee, even though I already payed £99 for parallels to be compatible with my Mac when I bought it new from you, along with other bizarre messages about my parallels expiring. How do I get the complete parallels I had before back when I purchased the Mac new? I already contacted Apple about this and they advised me to tap to you instead

Hello, could you provide us with the screenshots of the messages from Parallels.
Also please share with us (via the private message) your purchase order/email/license key. We will check it and will be glad to help.