Receiving continued offers to upgrade, already running latest version

Discussion in 'General Questions' started by kode54, Aug 12, 2021.

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  1. kode54

    kode54 Bit Poster

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    I received a notice that I was running an older version on the day Parallels 17 was released, so I used my active subscription to upgrade to 17. Today I received another notice that "You are running an older version. Upgrade to v17 and get more out of your Mac." I am currently using Parallels 17 on the only machine I am authorized to use it on.

    Is it somehow sending me this notice because I also have 4 legacy licenses on my account, for every successive perpetual license version I bought up to 10 years ago?
     
  2. Maria@Parallels

    Maria@Parallels Kilo Poster

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    Hi, could you please restart your Mac and Parallels Desktop and check the issue.
    If you keep getting this notification please let us know.
     
  3. kode54

    kode54 Bit Poster

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    What does restarting my Mac have to do with the Parallels servers continuing to assume I am running an old version, and sending me email asking me to upgrade?
     
  4. kode54

    kode54 Bit Poster

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    Parallels continues to send me these emails:
     

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  5. Maria@Parallels

    Maria@Parallels Kilo Poster

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    Please sorry for the misunderstanding. Did you get the same information as the Parallels Desktop notification?
     
  6. kode54

    kode54 Bit Poster

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    I get no notification on desktop, because it tells me it is already the latest version.
     
  7. kode54

    kode54 Bit Poster

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    Now any day that I happen to launch it during the current sale, I get an email offering a discounted upgrade. I am already subscribed for two licenses, paid yearly.
     

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  8. DebasmitaM@Parallels

    DebasmitaM@Parallels Staff Member

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    Hello, Such notifications are general alerts for the purpose of letting our customers know about the latest ongoing offers of Parallels Desktop. Thanks, Parallels Team
     

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