Record Screen does not work

Discussion in 'Parallels Toolbox for Mac' started by VincentWong, Oct 15, 2018.

  1. VincentWong

    VincentWong Bit Poster

    Messages:
    11
    All three record screen options gave me "Error occurred" message when I click on the icon to record. I have uninstalled and reinstalled, to no avail. Please advise.

    Parallels Toolbox: v2.6.1
    MacOS Mojave
     
  2. sergk

    sergk Parallels Developers

    Messages:
    141
    Hello,

    Please check if recording tools have access to 'microphone' if you're recording screen with sound (you can do it from System Preferences --> Security & Privacy --> Privacy).
    Also try to change preferences of recording tools to not to record sound.
     

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