Record Screen does not work

Discussion in 'Parallels Toolbox for Mac' started by VincentWong, Oct 15, 2018.

  1. VincentWong

    VincentWong Bit Poster

    All three record screen options gave me "Error occurred" message when I click on the icon to record. I have uninstalled and reinstalled, to no avail. Please advise.

    Parallels Toolbox: v2.6.1
    MacOS Mojave
  2. sergk

    sergk Parallels Developers


    Please check if recording tools have access to 'microphone' if you're recording screen with sound (you can do it from System Preferences --> Security & Privacy --> Privacy).
    Also try to change preferences of recording tools to not to record sound.

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