Record Screen does not work

V

VincentWong

Junior Member
All three record screen options gave me "Error occurred" message when I click on the icon to record. I have uninstalled and reinstalled, to no avail. Please advise.

Parallels Toolbox: v2.6.1
MacOS Mojave
 
Hello,

Please check if recording tools have access to 'microphone' if you're recording screen with sound (you can do it from System Preferences --> Security & Privacy --> Privacy).
Also try to change preferences of recording tools to not to record sound.
 
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