Record Screen or Area Internal Sound Recording Not Happening in v1.5 (735)

Discussion in 'Parallels Toolbox' started by OwenS, Feb 4, 2017.

  1. OwenS

    OwenS Bit Poster


    Am finding these tools really useful, but when I first purchased (the previous version) I was unable to record the sound of a window while recording the window, except for through the microphone on my MacBook.
    Of course usually there's unwanted noises from the internal Mic picking up everything I don't want to record - so I was delighted to see the new version allows you to record the internal sounds as well as the option to record from the internal mic.


    But for the life of me, I can't find this option or get this to work - it will still always record from the internal mic.

    I am probably not looking in the right place for it, can someone direct me?

    Running OSX Sierra Build 10.12.3

    Many thanks!
  2. sergk

    sergk Parallels Developers

    you need to open Parallels Toolbox window, find 'Record Window' tool, right click on it and choose 'Preferences' menu item.
    Then choose 'System Audio' in dropdown list.
  3. HeatherA1


    I'm not seeing preferences when I do that. I'm having issues when recording a window that the audio from my system mic is lagging way behind the video I'm capturing. It works fine on both area and screen, just not window. I checked for an update but there doesn't appear that are any. Any suggestions?

    NVM I am still runnng 1.2 and the check for updates fails to find 1.5. Downloading it now.
  4. HeatherA1


    So I think 1.5 messed things up even more because I can not NOT even record video with the Window option. I can hear the audio but I have no video at all.
  5. KirillBagrinovskiiy

    KirillBagrinovskiiy Parallels Developers

    Can you provider result file of Record Windows Tool?
    Can you generate problem report using Parallels Toolbox (Help -> Send Technical Data)?

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