Recovering my license on a new Mac

Hi,

I have Parallel 10 license. I just have a new Mac and want to switch my license to this one.I don't have my old mac access now so I can't log out previous Parallel.

I tried to activate it on my new Mac, but only received messages:
You have reached the maximum number of activations available for your activation key (http://www.parallels.com/eula). Please purchase a new product license.

I printed screen and saved it ask a link for your reference,
https://www.dropbox.com/s/z55kj2i42vh60gk/File Sep 15, 10 23 19 AM.png?dl=0

Please help.
Thanks!

 

Hi jackyl. We have reset the license. Please try to activate now and it should work.

 

Hi Sathiya,

It still shows the same message: You have reached the maximum number of activations available for your activation key (http://www.parallels.com/eula). Please purchase a new product license.

Please advice.

 

Please follow the below steps to activate your Parallels Desktop 10 for Mac.
1) Open Terminal (Finder --> Applications --> Utilities --> Terminal.app)
2) Execute the command: prlsrvctl activate-license-online
3) Start Parallels Desktop and try to proceed with the activation once again.

 

Amazing. It works!
Thank you very much.

 

You are welcome. Nice to know that it works now. Please get back to us for any further queries.