Refund Request and Disable Auto-Renewal

[HtinL]

Hello,

I’m contacting you regarding a recent renewal charge for my Parallels Desktop for Mac subscription.

Cleverbridge reference number: 547835991

I originally subscribed to Parallels Desktop about one year ago. However, I believe I had already disabled the auto-renewal option. Despite this, I was recently charged again for another one-year subscription.

I also checked my Parallels account, but I could not find any active subscription plan or renewal setting that would allow me to cancel it.

I previously submitted a contact form through the Parallels Desktop website regarding this issue. However, it has now been 5 days and I have not received any response or follow-up.

I would therefore like to request the following as soon as possible:

1. Please refund the latest one-year subscription charge.
2. Please cancel the subscription and permanently disable auto-renewal so that I will not be charged again.
3. Please remove my saved credit card/payment information associated with this subscription, if possible.
4. Please confirm once the refund and cancellation have been processed.

I did not intend to renew the subscription, and I have already been waiting 5 days for a response through the contact form. I would appreciate it if this could be handled urgently, especially regarding the refund.

Thank you.