Refund request

D

DongH1

Bit poster
I'm writing to request a refund for an automatic renewal that I was unaware of.
Order Number: #504487612
Product: Parallels Desktop for Mac Standard (1 Year)
Renewal Date: July 1, 2025

I did not intend to renew the subscription and was unaware that the auto-renewal was approaching. Unfortunately, I did not notice the reminder email. As soon as I saw the charge on my payment statement, I immediately canceled the subscription. I have not used the renewed product at all since the renewal date.

I understand that the refund policy generally excludes renewals, but I kindly ask for an exception in this case as:

  • The request is being made within 30 days of renewal

  • The product has not been used at all

  • The renewal was genuinely unintentional
I have been a Parallels user and appreciate the product, but this was an honest mistake and I would be very grateful if a refund could be arranged.

Thank you for your understanding and assistance.

Best regards,
 
Hello
I would like to request a refund, and I have been asking for it for weeks without any response
#506487811
 
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