Reinstall Parallels

Discussion in 'Installation and Configuration' started by StuartD1, Feb 11, 2020.

  1. StuartD1

    StuartD1 Bit Poster

    Messages:
    9
    Hoping someone has seen this before...

    My Macbook died, previously here I asked about freeing up the parallels license from the dead computer, this was achieved and I now have a replacement computer.

    On the new machine I have performed a backup time machine, to find parallels inoperable. No problem, I drag it to the trash and set about reinstalling from the original DMG file. I double click on the DMG, the wheels grind and open up a dialog box with the "Install" app, I double click on this icon, acknowledge the file was downloaded from the internet and click "open".

    The next dialog box gives me the message:
    "Parallels desktop can be installed from a disc image only, Please open the parallels desktop DMG file and try again"

    Which is where I started... a never ending loop....

    Does anyone have any ideas on how to get passed this....?

    Thanks,

    Stuart.
     
  2. Maria@Parallels

    Maria@Parallels Parallels Team

    Messages:
    4,535
    Hi, please clarify, did you download the installation file and after double clicking on it you got "Parallels desktop can be installed from a disc image only, Please open the parallels desktop DMG file and try again". Right?
     
  3. StuartD1

    StuartD1 Bit Poster

    Messages:
    9
    Well.. not "download"...

    The dmg file and code information has been sitting on a storage drive since the initial download, so I have returned to that location and attempted to install from there. After double clicking on this a dialog box presents with an icon of the install app, double clicking this results in the failure message...

    thanks..
     
  4. StuartD1

    StuartD1 Bit Poster

    Messages:
    9
    No way forward then....?
     

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