Removing a License Key

Discussion in 'Installation and Configuration of Parallels Desktop' started by Parallels User, Dec 19, 2016.

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  2. Would you like to renew your account? Or may be transfer your key from 1 account to another?
     
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  4. Ajith1

    Ajith1 Parallels Support

    Messages:
    2,719
    We checked and found that you have two license keys under a subscription which cannot be separated or removed. As is a subscription you can buy a new Pro subscription and use it.
     
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    Last edited by a moderator: Sep 7, 2017
  6. Danil@Parallels

    Danil@Parallels Staff Member

    Messages:
    80
    Hi MatteoG1, you can install the trial version of Parallels Desktop 13 for Mac http://www.parallels.com/products/desktop/trial/ and access your virtual machine.
     
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  8. Meenakshi@Parallels

    Meenakshi@Parallels Pro

    Messages:
    450
    Hello @MatteoG1, you're Welcome. Please get back to us for any further queries. Thanks, Meena.
     
  9. chrisd17

    chrisd17 Bit poster

    Messages:
    2
    I had a MacBook crash and Apple gave me a new one. I cant remove my subscription from the old MBP to install on the new one because I dont have access to the system. How do I transfer that prescription?
     
  10. Ajith1

    Ajith1 Parallels Support

    Messages:
    2,719
    We have reset the license key. Try to activate it now.
     
  11. chrisd17

    chrisd17 Bit poster

    Messages:
    2
    It's still telling me that it's on the other device
     
  12. Ajith1

    Ajith1 Parallels Support

    Messages:
    2,719
    You can select the option Activate on this Mac to resolve the issue.
     

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