Removing a License Key

Discussion in 'Installation and Configuration' started by BekY, Dec 19, 2016.

  1. BekY

    BekY Bit Poster

    Messages:
    1
    I'm up for renewal on my account. I'd like to remove one of the licenses and only renew one of them. Where would I do that?
     
  2. Maria@Parallels

    Maria@Parallels Parallels Team

    Messages:
    2,263
    Would you like to renew your account? Or may be transfer your key from 1 account to another?
     
  3. MatteoG1

    MatteoG1 Bit Poster

    Messages:
    3
    I also need to remove one of the two keys from my account before renewing it.

    How can I do that?
     
  4. Ajith@Parallels

    Ajith@Parallels Parallels Support

    Messages:
    1,133
    We checked and found that you have two license keys under a subscription which cannot be separated or removed. As is a subscription you can buy a new Pro subscription and use it.
     
  5. MatteoG1

    MatteoG1 Bit Poster

    Messages:
    3
    I need to deactivate a windows 10 virtual machine in order to use its key on a desktop pc, but I have no access to it since my licenses did expire.

    I also need to deactivate the antivirus program for the very same reason.

    Do you provide any tool for such a situation beside buying a new licence which I would only use for few minutes?
     
    Last edited: Sep 7, 2017
  6. Danil@Parallels

    Danil@Parallels Staff Member

    Messages:
    52
    Hi MatteoG1, you can install the trial version of Parallels Desktop 13 for Mac http://www.parallels.com/products/desktop/trial/ and access your virtual machine.
     
  7. MatteoG1

    MatteoG1 Bit Poster

    Messages:
    3
    Done.

    Thank you!
     
  8. Meenakshi@Parallels

    Meenakshi@Parallels Parallels Support

    Messages:
    57
    Hello @MatteoG1, you're Welcome. Please get back to us for any further queries. Thanks, Meena.
     

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