Removing snapshot stalls?

Discussion in 'General Questions' started by Julien4, Oct 22, 2013.

  1. Julien4

    Julien4

    Messages:
    14
    Hello

    I'm using Parallels 8.0.18608 on Macos 10.8.5 and have a problem with snapshot.

    I booted Parallels and ask to start a VM and Parallels started by saying removing a snapshot (supposed it reached limit of 100 but doesn't seem so when checking Snapshots folder: only 3 dat files)
    Since, it seems to stall, time counter increased up to 100 and since, not moving. It's been running for a day...

    In terminal, it doesn't seem there is much activity
    $ ps axu | grep [p]rl
    USER 866 10.4 3.9 4570164 646712 ?? S Sun05PM 266:46.97 /Applications/Parallels Desktop.app/Contents/MacOS/prl_client_app -psn_0_237626
    root 947 0.2 0.2 2555700 27764 ?? S Sun05PM 15:34.46 /Applications/Parallels Desktop.app/Contents//MacOS/Parallels Service.app/Contents/MacOS/prl_disp_service -e --logfile /var/log/prl_disp_service_server.log --pidfile /var/run/prl_disp_service.pid
    USER 1131 0.0 1.0 4070244 168780 ?? U Sun05PM 4:05.93 /Applications/Parallels Desktop.app/Contents/MacOS//Parallels VM.app/Contents/MacOS/prl_vm_app --uuid {3640b79b-099a-4e2c-9234-d726bc9cbcdf} --dir-uuid {6aee6c13-338c-43ef-8b4c-b3a7afad9057} --mode pdfm
    root 1014 0.0 0.1 2501704 9272 ?? S Sun05PM 0:06.75 /Applications/Parallels Desktop.app/Contents//MacOS/prl_naptd start
    root 990 0.0 0.0 2433432 944 ?? S Sun05PM 0:01.47 /bin/bash /Applications/Parallels Desktop.app/Contents//MacOS/watchdog start 60 20 /Applications/Parallels Desktop.app/Contents//MacOS/prl_naptd start
    USER 910 0.0 0.0 2435244 2388 ?? S Sun05PM 0:00.01 /Applications/Parallels Desktop.app/Contents/MacOS/prl_event_tap

    At this point, I think I should kill it and restart/checking snapshot manager

    but any alternative? how to check there is work on snapshots?
    After maybe doing some snapshot merging (http://forum.parallels.com/showthre...-delete-my-snapshots&highlight=snapshot+merge) or compactor

    Thanks
     
  2. Julien4

    Julien4

    Messages:
    14
    from parallels.log
    really seems, nothing happening.
    will go with killing parallels but after, how do I check disk and snapshots integrity? compact them?

    Thanks
     
  3. Julien4

    Julien4

    Messages:
    14
    force to quit, relaunch and immediately get "removing snapshots" ... that seems to be a dead-end loop :(

    nobody can help ?

     
  4. Stuw

    Stuw Parallels Developers

    Messages:
    296
    Please, send a problem report (Help -> Report a problem) and post it's ID here.

    Thanks
     
  5. Julien4

    Julien4

    Messages:
    14
    OK. done 30196561.
     
  6. Julien4

    Julien4

    Messages:
    14
    After more than a day after relaunch, still in "removing snapshot" status (no counter this time). prl_client_app seems active all the time (from top), but nothing in parallels.log
    I generate another report: ID 30233379

    Next, I forced a full reboot of the system but lost all remote access :(

    But would appreciate a hint of what to do to get out of "removing snapshot" status and manage to get back some data out of the VM.
     
  7. Julien4

    Julien4

    Messages:
    14
    anyone with ideas ? :(

    Thanks
     

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