Removing snapshot stalls?

J

Julien4

Junior Member
Hello

I'm using Parallels 8.0.18608 on Macos 10.8.5 and have a problem with snapshot.

I booted Parallels and ask to start a VM and Parallels started by saying removing a snapshot (supposed it reached limit of 100 but doesn't seem so when checking Snapshots folder: only 3 dat files)
Since, it seems to stall, time counter increased up to 100 and since, not moving. It's been running for a day...

In terminal, it doesn't seem there is much activity
$ ps axu | grep [p]rl
USER 866 10.4 3.9 4570164 646712 ?? S Sun05PM 266:46.97 /Applications/Parallels Desktop.app/Contents/MacOS/prl_client_app -psn_0_237626
root 947 0.2 0.2 2555700 27764 ?? S Sun05PM 15:34.46 /Applications/Parallels Desktop.app/Contents//MacOS/Parallels Service.app/Contents/MacOS/prl_disp_service -e --logfile /var/log/prl_disp_service_server.log --pidfile /var/run/prl_disp_service.pid
USER 1131 0.0 1.0 4070244 168780 ?? U Sun05PM 4:05.93 /Applications/Parallels Desktop.app/Contents/MacOS//Parallels VM.app/Contents/MacOS/prl_vm_app --uuid {3640b79b-099a-4e2c-9234-d726bc9cbcdf} --dir-uuid {6aee6c13-338c-43ef-8b4c-b3a7afad9057} --mode pdfm
root 1014 0.0 0.1 2501704 9272 ?? S Sun05PM 0:06.75 /Applications/Parallels Desktop.app/Contents//MacOS/prl_naptd start
root 990 0.0 0.0 2433432 944 ?? S Sun05PM 0:01.47 /bin/bash /Applications/Parallels Desktop.app/Contents//MacOS/watchdog start 60 20 /Applications/Parallels Desktop.app/Contents//MacOS/prl_naptd start
USER 910 0.0 0.0 2435244 2388 ?? S Sun05PM 0:00.01 /Applications/Parallels Desktop.app/Contents/MacOS/prl_event_tap

At this point, I think I should kill it and restart/checking snapshot manager

but any alternative? how to check there is work on snapshots?
After maybe doing some snapshot merging (http://forum.parallels.com/showthre...-delete-my-snapshots&highlight=snapshot+merge) or compactor

Thanks
 
from parallels.log
$ tail parallels.log
10-20 17:53:46.247 F /dimg:1131:10207/ Disk size is 25586302976. Path /Users/USER/Documents/Parallels/Windows 7
s 7-0.hdd/Windows 7-0.hdd.0.{454ddb77-8e80-4f6c-bc3b-3ee864e853fd}.hds
10-20 17:53:46.247 F /dimg:1131:10207/ Disk size is 87373643776. Path /Users/USER/Documents/Parallels/Windows 7
s 7-0.hdd/Windows 7-0.hdd.0.{563f90f5-1554-4e62-a6c1-1264f4af207e}.hds
10-20 17:53:46.574 F /vdisk:1131:10207/ Signal completion of states processing
10-20 17:53:46.574 F /vm:1131:4403/ Waiting for disk...Completed.
10-20 17:53:46.743 F /vm:1131:4403/ SARE state(SareStateStart): completed 'SareCmdDeleteSnapshot'(5) command with result
10-20 17:53:46.743 F /vm:1131:4403/ SaRe action 0x200000 is finished (Status=0x0)
10-20 17:53:46.743 F /vm:1131:4403/ VM state(VmStateSnapshotDeleting): enqueued 'VmLocalEventSaReFinished'(20033) comman
10-20 18:56:37.296 W /LocalDevices:1131:9e07/ net adapter 0: OsX_ipcfg_changed
10-20 18:56:37.296 W /LocalDevices:1131:9e07/ Reconnecting net adapter 0 on OsX_ipcfg_changed
10-20 18:56:42.297 F /LocalDevices:1131:9e07/ Notify guest to renew DHCP lease
Click to expand...

really seems, nothing happening.
will go with killing parallels but after, how do I check disk and snapshots integrity? compact them?

Thanks
 
force to quit, relaunch and immediately get "removing snapshots" ... that seems to be a dead-end loop :(

nobody can help ?

$ sudo tail parallels.log
10-20 17:53:46.247 F /dimg:1131:10207/ Disk size is 25586302976. Path /Users/vincenttouche/Documents/Parallels/Windows 7.pvm/Windows 7-0.hdd/Windows 7-0.hdd.0.{454ddb77-8e80-4f6c-bc3b-3ee864e853fd}.hds
10-20 17:53:46.247 F /dimg:1131:10207/ Disk size is 87373643776. Path /Users/vincenttouche/Documents/Parallels/Windows 7.pvm/Windows 7-0.hdd/Windows 7-0.hdd.0.{563f90f5-1554-4e62-a6c1-1264f4af207e}.hds
10-20 17:53:46.574 F /vdisk:1131:10207/ Signal completion of states processing
10-20 17:53:46.574 F /vm:1131:4403/ Waiting for disk...Completed.
10-20 17:53:46.743 F /vm:1131:4403/ SARE state(SareStateStart): completed 'SareCmdDeleteSnapshot'(5) command with result 0x0
10-20 17:53:46.743 F /vm:1131:4403/ SaRe action 0x200000 is finished (Status=0x0)
10-20 17:53:46.743 F /vm:1131:4403/ VM state(VmStateSnapshotDeleting): enqueued 'VmLocalEventSaReFinished'(20033) command
10-20 18:56:37.296 W /LocalDevices:1131:9e07/ net adapter 0: OsX_ipcfg_changed
10-20 18:56:37.296 W /LocalDevices:1131:9e07/ Reconnecting net adapter 0 on OsX_ipcfg_changed
10-20 18:56:42.297 F /LocalDevices:1131:9e07/ Notify guest to renew DHCP lease
Click to expand...
 
Please, send a problem report (Help -> Report a problem) and post it's ID here.

Thanks
 
After more than a day after relaunch, still in "removing snapshot" status (no counter this time). prl_client_app seems active all the time (from top), but nothing in parallels.log
I generate another report: ID 30233379

Next, I forced a full reboot of the system but lost all remote access :(

But would appreciate a hint of what to do to get out of "removing snapshot" status and manage to get back some data out of the VM.
 
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