screen recording request does not work

[ReinhardK1]

Parallels Access does not turn on because under Security the screen recording for Parallels Access is not registered. A complete reinstallation of Parallels Access was not successful.
Does anyone have a suggested solution?
macOS 10.15.1
MacBook Air 11 Zoll

 

[Maria@Parallels]

Having the same issue like user before. All the stuff mentioned does NOT Work :-(

Hello, are you using the latest Parallels Access version? Did you try the workaround from @JonathanP9 ?

 

[rickl4]

I tried the workaround and it did not solve the problem. Parallels Access never shows up in the Screen Recording menu. I have rebooted multiple times, reset permissions, followed steps, etc. I am running Prallels Access version 5.6.0 (37430), macbook pro retina 15" (mid 2014), MacOS Catalina (10.15.5).

 

[ToddB4]

Hello, I'm having the same issues, and have attempted all the previous mentioned actions (uninstall/reinstall, Terminal commands and reboot, Quit app/relaunch). Thanks for looking into this for us

 

[ChaoukiB]

Hi, i'm having the same issue @Maria@Parallels , any solution please, hope this can be solved before the test period ends!

 

[EdinaD]

Hi, I'm having the same issue !

 

[Maria@Parallels]

Hi, i'm having the same issue @Maria@Parallels , any solution please, hope this can be solved before the test period ends!

Hello, did you performa any suggested steps above?

 

[Maria@Parallels]

Hi, I'm having the same issue !

Hi, what is you Parallels Access version?

 

[ChaoukiB]

Hello, did you performa any suggested steps above?

Hi, Yes i followed all steps but still the same problem!

 

[Maria@Parallels]

Hi, Yes i followed all steps but still the same problem!

Could you provide us with your Parallels Access version?

 

[ToddB4]

Just upgraded to version 6, same results. Also, Parallels Desktop version 15.1.4 has crashed every time I've tried to launch it. I may try to uninstall and reinstall everything. Disappointed.

 

[Maria@Parallels]

Just upgraded to version 6, same results. Also, Parallels Desktop version 15.1.4 has crashed every time I've tried to launch it. I may try to uninstall and reinstall everything. Disappointed.

Did you get any error message before the crash?

 

[ToddB4]

Did you get any error message before the crash?

Unfortunately, no. Uninstalled all Parallels apps. When I try to reinstall, get the spinning beach ball briefly then nothing happens. Made sure my System Preferences were unlocked for App Store and identified developers, also checked the "don't warn me" when I launched the Parallels Desktop 15 installer. Kinda stuck, can't use any Parallels apps at the moment. :-/

 

[ToddB4]

FYI, while I'm still unable to enable Screen Recording (or enable Parallels Access), I was ALMOST able to reinstall Parallels Desktop after removing and reinstalling the latest version of Java (version 8 update 261). May just be a coincidence. The installer launched, said "Removing Old Version" then installing new version then crashed. I tried twice, with the same result. I was able to cut and paste the error report into a Note each time - if that info would be of any benefit I can forward. Thx.

 

[Maria@Parallels]

Hey,
is it possible to reproduce the issue and collect the tech report right after that.

 

[scottc15]

Yep same issue here, shame as it looked good will need to find another VNC.

 

[beta_dmdair]

Same issue here too.

 

[Maria@Parallels]

Same issue here too.

Hello, could you collect the tech report once the issue reproduced please and post the report's ID here?

 

[ParallelsU612]

Same issue here, fresh install of parallels 16 desktop and parallels access. Nothing in Screenshare section of permissions to check for access to access! Do update users as soon as you have a fix.

 

[abdullahD1]

as a workaround download v5.0.0 it works perfectly on cataline:
https://download.parallels.com/pmobile/v5/5.0.0-35155/ParallelsAccess-5.0.0-35155-mac.dmg