Windows 10 Pro Parallels 17.1.1 Whenever I install Parallels Tools I get window in attachment 1. When I click OK, then I immediately get the window in attachment 2. The DVD never shows up in File Explorer. I restart and nothing happens. I have followed the steps in this article: https://kb.parallels.com/8969 and still can't get it to see the DVD.
I don't get any pop ups. I cannot install Parallels Tools at all. Whenever I go to install the tools, I get attachment 1. Whenever I click "OK", I immediately get attachment 2. It never shows up as a CD/DVD in File Explorer in Windows so I can never install it.
Hi, we request you to create a support ticket https://kb.parallels.com/6571 to get assisted via remote session.
Is there a place I can manually download Parallels Tools iso? It looks like our company policy is set to block CD/DVD drives, which explains why it might not be showing up. (I have yet to confirm this yet)