SPLA license expired. Parallels sales totally letting me down!

Discussion in 'Parallels Remote Application Server' started by BobW16, Aug 11, 2023.

  1. BobW16

    BobW16 Bit poster

    Messages:
    1
    Our SPLA license expired with no notification, and my customer with 105 users is completely down. I have to say, sales and support is totally letting us down today. We just want to pay for and renew our SPLA license.
    As an alternative, can I buy a few user licenses online and plug them in to test? Can I then add 80 more?
    Give me something here as we will probably lose this account after this debacle.
     
    BobW16, Aug 11, 2023
    #1
  2. PaulChristopher@Parallels

    PaulChristopher@Parallels Product Expert Staff Member

    Messages:
    3,113
    Hi @BobW16, I can confirm that the Parallels RAS subscription has been successfully renewed until August 15, 2024.
     
    PaulChristopher@Parallels, Sep 12, 2023
    #2
  3. PaulG16

    PaulG16 Bit poster

    Messages:
    5
    BobW16, There are various alerts that will indicate the a license is going to expire. The product itself has an alert system that can help you here.
    Please check notification section, ensure that SMTP is also configured
    upload_2023-10-18_8-34-49.png
     
    PaulG16, Oct 17, 2023
    #3

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