Subscribe problem

Discussion in 'Mac OS X Guest OS Discussion' started by Anonymous12, Feb 20, 2019.

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  1. Anonymous12

    Anonymous12 Bit Poster

    Messages:
    13
    Hi,

    I already paid the 80$ subscription but now when I lunche I got the screen showing me that I must buy it again to use parallel.

    I don't understand, can someone help me.
     
  2. Maria@Parallels

    Maria@Parallels Parallels Team

    Messages:
    8,670
    Hi, did you purchase Parallels Desktop Lite? Could you please generate the problem report right after the error message reoccurs? You can check this article for more info about Problem report.
    Please reply us back with the report ID
     
  3. Anonymous12

    Anonymous12 Bit Poster

    Messages:
    13
    Ok so I did everything you said me, I will send you screenshots too, I need faste answer, I use my virtual machine everyday.
    You can give my money back or just activate my account.
    My order Id is : MQ4VXZXX0F
    My report id is : 299860080
     

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  4. Maria@Parallels

    Maria@Parallels Parallels Team

    Messages:
    8,670
    I've forwarded this info to the Parallels Engineering team. Once we gent any updates from them I'll let you know.
    Thanks a lot for cooperation.
     
  5. Anonymous12

    Anonymous12 Bit Poster

    Messages:
    13
    Hi,
    One week and no answer, you don't need to wait for parallel engineering for give my money back or just simply activate my account...
    Can you please do something.
     
  6. Maria@Parallels

    Maria@Parallels Parallels Team

    Messages:
    8,670
    Hi, could you please try this workaround and let me know the results:
    1) Sign out from App Store and Parallels Desktop Lite
    2) Restart the Mac
    3) Start Parallels Desktop Lite and click Restore Purchases button.
     

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