Support

[ML_]

Hi, I got by mistake a second license for Parallels Desktop 11 and I am trying to cancel it but it is quite difficult to get in contact with them.

Another problems is that when i try to install Windows 10 it says that i need 2GB of memory and I have 16GB and lots to spare but in the CPU Memory it does not allow me to move the slider to increase the memory for Windows, How can I do it?

many thanks

 

[Parallels User]

Another problems is that when i try to install Windows 10 it says that i need 2GB of memory and I have 16GB and lots to spare but in the CPU Memory it does not allow me to move the slider to increase the memory for Windows, How can I do it?

You can only change the memory when the VM is properly shut down (not suspended or paused). To clarify, you have to press Start > Shut Down in Windows.

As for the other question, have you tried https://account.parallels.com/ then 'Support', then Email Support at the bottom?

 

[ML_]

Thank you so much! It worked.

 

[Ram@Parallels]

I got by mistake a second license for Parallels Desktop 11 and I am trying to cancel it but it is quite difficult to get in contact with them.

Hi, please check your private message and respond, so that we can help you better.

 

[ML_]

Thank you, all has been sorted out very well. Many thanks

 

[PaulChristopher@Parallels]

You're welcome! Feel free to reach out anytime. We are here to help. Thanks!

 

[Ram@Parallels]

Thank you, all has been sorted out very well. Many thanks

You are welcome, feel free to reach us any time, we are here to help.