The application Parallels Desktop quit unexpectedly

P

PavlovStaugh

Bit poster
I used PD 5160 daily without problems in Tiger, but when I upgraded to Leopard I continually get this aforementioned alert when I try to start PD. Can anyone advise?

I have three button choices:

Ignore (closes alert)
Relaunch (returns the same alert)
Report (generates the following info to send to apple)

Process: Parallels [979]
Path: /Applications/Parallels/Parallels Desktop.app/Contents/MacOS/Parallels
Identifier: com.parallels.desktop
Version: 3.0 (3.0 Build 5160.0)
Code Type: X86 (Native)
Parent Process: launchd [234]

Date/Time: 2007-11-30 11:40:13.967 +0000
OS Version: Mac OS X 10.5.1 (9B18)
Report Version: 6

Exception Type: EXC_CRASH (SIGBUS)
Exception Codes: 0x0000000000000000, 0x0000000000000000
Crashed Thread: 1

Thread 0:
0 libSystem.B.dylib 0x958e747a __kill + 10
1 libSystem.B.dylib 0x9595e782 raise + 26
2 com.parallels.desktop 0x0003f088 0x1000 + 254088
3 libSystem.B.dylib 0x958e597b _sigtramp + 43
4 ??? 0xffffffff 0 + 4294967295
5 com.parallels.desktop 0x00455d01 0x1000 + 4541697
6 com.parallels.desktop 0x0012827f 0x1000 + 1208959
7 com.parallels.desktop 0x00042dfd 0x1000 + 269821
8 com.parallels.desktop 0x00006372 0x1000 + 21362
9 com.parallels.desktop 0x00006299 0x1000 + 21145

Thread 1 Crashed:
0 libSystem.B.dylib 0x958798e6 mach_msg_trap + 10
1 libSystem.B.dylib 0x958810dc mach_msg + 72
2 com.apple.CoreFoundation 0x9099e0fe CFRunLoopRunSpecific + 1806
3 com.apple.CoreFoundation 0x9099ed38 CFRunLoopRunInMode + 88
4 com.apple.audio.CoreAudio 0x95c6f464 HALRunLoop::OwnThread(void*) + 160
5 com.apple.audio.CoreAudio 0x95c6f300 CAPThread::Entry(CAPThread*) + 96
6 libSystem.B.dylib 0x958aa075 _pthread_start + 321
7 libSystem.B.dylib 0x958a9f32 thread_start + 34

Thread 1 crashed with X86 Thread State (32-bit):
eax: 0x10004005 ebx: 0x9099da07 ecx: 0xb00a08cc edx: 0x958798e6
edi: 0x00000000 esi: 0x00000000 ebp: 0xb00a0908 esp: 0xb00a08cc
ss: 0x0000001f efl: 0x00000206 eip: 0x958798e6 cs: 0x00000007
ds: 0x0000001f es: 0x0000001f fs: 0x0000001f gs: 0x00000037
cr2: 0xb00a0fec

Binary Images: <had to truncate to fit in thread>


Anyone??
 
Hello PavlovStaugh,

Could you specify your Mac model?
I'd also appreciate you sending me the screenshot:
Click Apple on the Mac menu bar - About this Mac - More Info - Graphics/Displays.
Make a screenshot and send it attached to your next post, please.

Best regards,
Xenos
 
I am having the exact same problem on my recently purchased Imac.

Here is graphics/display details


Chipset Model: ATI,RadeonHD2600
Type: Display
Bus: PCIe
PCIe Lane Width: x16
VRAM (Total): 256 MB
Vendor: ATI (0x1002)
Device ID: 0x9583
Revision ID: 0x0000
ROM Revision: 113-B2250F-219
EFI Driver Version: 01.00.219
Displays:
iMac:
Display Type: LCD
Resolution: 1024 x 768
Depth: 32-bit Color
Built-In: Yes
Core Image: Hardware Accelerated
Main Display: Yes
Mirror: Off
Online: Yes
Quartz Extreme: Supported
Stretched: Yes
Display Connector:
Status: No display connected



any suggestions/solutions would be greatly appreciated
many thanks
 
ditto here

I have not had my MacBookPro long and PD seemed to work fine under initial Tiger -- then I installed Leopard and have had relaunch messages more often than actual launches. Seems to have gotten worse. I have tech support request in, but I really need a workaround quickly if there is one. Problem report info attached in text file.
 

Attachments

Re my system info:
Chipset Model: GeForce 8600M GT
Type: Display
Bus: PCIe
PCIe Lane Width: x16
VRAM (Total): 128 MB
Vendor: NVIDIA (0x10de)
Device ID: 0x0407
Revision ID: 0x00a1
ROM Revision: 3175
Displays:
Color LCD:
Display Type: LCD
Resolution: 1024 x 768
Depth: 32-bit Color
Built-In: Yes
Core Image: Hardware Accelerated
Main Display: Yes
Mirror: Off
Online: Yes
Quartz Extreme: Supported
Stretched: Yes
Display Connector:
Status: No display connected
 
Hello all,

Thank you for your reports. Parallels Team has worked on fixing these issues and we do advise you to try the build 5582.

Best regards,
Xenos
 
Didn't work

I have upgraded to the new build and it work about 3 times and still continually will not launch. Does multiple accounts have an effect?

Help!!!!
 
Hello Rtongs,

Could you please let me know when exactly your encountered the problem, do you get any error messages, what can you see when trying to launch the VM?
What is your Mac model, Host OS, Mac RAM and VM RAM?

Best regards,
Xenos
 
Inconsistant

Xenos.

When I start my iMAC it won't launch. When I have it started and shut it down it won't launch. Everytime I get it going I am afraid to stop using it because I usually have to reinstall it. It just won't launch, it keeps asking to relaunch, I do and it doesn't work.

iMAC Bought in October, Leopard, 2G Ram, Maximum, WinXP Pro SP2

Thanks
Ryan

Merry Christmas
 
Merry Christmas, Ryan!

Please try uninstalling Parallels in the following manner:

Go to Finder - Applications - Utilities - Terminal.
Type and run the following commands:
• sudo rm /System/Library/Extensions/vmmain.kext
• sudo rm /System/Library/Extensions/hypervisor.kext
• sudo rm /System/Library/Extensions/Pvsvnic.kext
• sudo rm /System/Library/Extensions/ConnectUSB.kext
• sudo rm /System/Library/Extensions/Pvsnet.kext
• sudo rm -rf /Library/Parallels/
• sudo rm ~/Library/Preferences/com.parallels.*
Before you run these commands, please make sure that your VM hdd and pvs files are NOT stored in ~/Library/Parallels.

Reboot your Mac and reinstall Parallels.

Best regards,
Xenos
 
Same Problem

I just bought a mac and just installed parallels & windows xp. I also loaded a bunch of my old windows stuff onto my virtual windows computer (didn't install windows using boot camp). I am having the same error message - Parallels won't launch. Does this mean that I have to re-install parallels & windows too? Did I just waist hours of work? I have Mac OS x ver. 10.5.2.
 
Didn't work

I tried the above suggestion, followed the instructions exactly as stated, and it didn't work. I got the same error message. What now?
 
Ma1, did you try to uninstall Parallels the way described above?
You will not have to reinstall Windows because the virtual hard disk is not supposed to be affected.

Best regards,
Xenos
 
Parallels Desktop quits unexpectedly

Hi,

I've followed the instructions in this thread and I still can't run parallels desktop. Has there been an update/patch released?

Thanks.
 
Hello

I am having the same issue when attempting to start parallels. I purchased a BRAND NEW IMac along with the Parallels program from a local B/M apple store 1 week ago. It is the 24" 2gig ram model. I loaded Parallels and windows XP SP2 and got the below the error message.

Process: Parallels [902]
Path: /Applications/Parallels/Parallels Desktop.app/Contents/MacOS/Parallels
Identifier: com.parallels.desktop
Version: 3.0 (3.0 Build 4128.0)
Code Type: X86 (Native)
Parent Process: launchd [549]

Date/Time: 2008-07-09 08:55:57.266 -0500
OS Version: Mac OS X 10.5.4 (9E17)
Report Version: 6

Exception Type: EXC_CRASH (SIGBUS)
Exception Codes: 0x0000000000000000, 0x0000000000000000
Crashed Thread: 1

Thread 0:
0 com.parallels.desktop 0x0034c890 0x1000 + 3455120
1 com.parallels.desktop 0x0034c938 0x1000 + 3455288
2 com.parallels.desktop 0x0034cac5 0x1000 + 3455685
3 com.parallels.desktop 0x0012e9b3 0x1000 + 1235379
4 com.parallels.desktop 0x000419ec 0x1000 + 264684
5 com.parallels.desktop 0x00006792 0x1000 + 22418
6 com.parallels.desktop 0x000066b9 0x1000 + 22201

Thread 1 Crashed:
0 libSystem.B.dylib 0x9122e68e __semwait_signal + 10
1 libSystem.B.dylib 0x9125936d pthread_cond_wait$UNIX2003 + 73
2 libGLProgrammability.dylib 0x91bba432 glvmDoWork + 162
3 libSystem.B.dylib 0x912586f5 _pthread_start + 321
4 libSystem.B.dylib 0x912585b2 thread_start + 34

Thread 1 crashed with X86 Thread State (32-bit):
eax: 0x00000004 ebx: 0x9125938d ecx: 0xb00a0e9c edx: 0x9122e68e
edi: 0xa03e7e00 esi: 0xb00a1000 ebp: 0xb00a0f18 esp: 0xb00a0e9c
ss: 0x0000001f efl: 0x00000247 eip: 0x9122e68e cs: 0x00000007
ds: 0x0000001f es: 0x0000001f fs: 0x0000001f gs: 0x00000037
cr2: 0xb00a0fec

Please help.. I need to run my programs ASAP.
 
problem solved

I downloaded the latest build and it now starts and works flawlessly. Nice testing environment for developing apps for windows.

How do I access a website on localhost? e.g., http://localhost/snark/index.php is running on apache on the iMac. How do I get to it from within parallels?

Thanks.
 
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