The key is already registered in another account

J

JohanA2

Bit poster
Hi, I've trouble adding my license key to my account.
It's an active subscription which I've already paid for but after my old account was deleted I cannot add my license key to my new account.

Best regards,
Johan
 
Hi there, I've got a similar problem. Key is registered in an old (forgotten) account. Can you help me delete the key in this old account? Thanks
 
Hi, we're getting this same problem when attempting to register a license from our business account. Whenever we try to register the key, which has "2 dynamic" licenses available, it's returning: "This license key is already registered in a different account"

Is anyone available to help troubleshoot please?
 
Hi Arun, is there any update on this? My current license expires soon so we're trying to get me onto this new one. I haven't received a response on DM as yet, so trying again here
Thanks, Mark
 
MarkS31 said:
Hi Arun, is there any update on this? My current license expires soon so we're trying to get me onto this new one. I haven't received a response on DM as yet, so trying again here
Thanks, Mark
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We have replied to the private message. Please check it and let us know if you have any questions.
 
I just purchased my parallels license without already creating an account. but when i created a new account after i bought parallels and tried to input the license it says the license key has already been used. Pls help me!
 
I'm having the same problem. I like Parallels as a product, but the registration system is totally hopeless. You seem more concerned about preventing buyers from cheating than about providing the promised service to buyers who have paid.
 
Can someone please help me also? We have a licence that I thought was registered to my admin account but it is not there.
 
EWMA said:
Can someone please help me also? We have a licence that I thought was registered to my admin account but it is not there.
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Hi EWMA, we have sent a private message. Please check your inbox and reply to us.
 
Same predicament here. We need support and get this error when we try to register our key or verify that it is registered. What goes in the Subscription Name box. Does a bad entry there trigger the error? Can someone PM me, too, for our email addresses and license key info in order to resolve this problem. Thanks!
 
Hi, I seem to have this problem too. Mine says that the key was already registered to another account when I had not touched it since I bought it...?
 
Hi all, I just formatted my Mac and reinstalled parallels 13 and getting
This license key is already registered in a different account also a ssl error MAC %1?

thanks
 
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