The license has been deactivated

Discussion in 'Parallels Toolbox for Windows' started by NathanJ3, Dec 5, 2019.

  1. Ajith1

    Ajith1 Parallels Support

    Messages:
    2,720
    Are you using the individual Parallels Toolbox license key you have or Parallels Desktop subscription key with this Parallels Toolbox?
     
  2. BarryL4

    BarryL4 Bit Poster

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    3
    The one for Parallels Toolbox
     
  3. Ajith1

    Ajith1 Parallels Support

    Messages:
    2,720
    Try using the subscription key and check if the issue persists.
     
  4. BrianC32

    BrianC32 Bit Poster

    Messages:
    1
    Hi,
    Everytime I restart my computer Parallels Toolbox is deactivated and I have to reinput my key. This is crazy. Had to make a text file so I can copy and paste it every single day. Is there something I can do to make it stop doing this.
     
  5. Maria@Parallels

    Maria@Parallels Parallels Team

    Messages:
    8,670
    Hello, we've made some changes, please restart you computer and check the issue
     
  6. Thomas23

    Thomas23 Bit Poster

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    3
     
  7. Thomas23

    Thomas23 Bit Poster

    Messages:
    3
    I have the same issue (ID Number 361775690 for the technical data report), the software comes up with a message that my key has been used on another PC (not by me) and I have to re-enter the key, after doing that a few times my account gets blocked, this can be sorted by going on my Parallels account and delete the sessions there and then I am back to re-entering key. For a Toolbox meant to be a help, this seems to be a rather erratic behavior. I join the chorus singing, can we have a fix for this? I am running latest version of the software.
     
  8. Maria@Parallels

    Maria@Parallels Parallels Team

    Messages:
    8,670
    Hello, could you provide us with your license key please?
     
  9. Thomas23

    Thomas23 Bit Poster

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    3
    Are you asking me to write my License key in a Forum?
     
  10. mattcarter

    mattcarter Bit Poster

    Messages:
    2
    Hello everyone,
    I have also face the same issue and have had to put the key in multiple times and it continues to throw the error after a new login the next day.
    In addition it continues to lose my key as well. I also bought Paintshop Pro 2020 Ultimate and have had nothing but problems with this software.
     
  11. Paul32

    Paul32

    Messages:
    1
    Same problem. Have to reinsert the key before each use.
     

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