"This license key is associated with another Parallels account."

Discussion in 'Installation and Configuration of Parallels Desktop' started by JeffW9, Aug 10, 2021.

  1. DebasmitaM

    DebasmitaM Forum Maven

    Messages:
    1,018
    Hello, we have sent you a private message. Kindly help us with our license key over there.
     
  2. RyuU

    RyuU Bit poster

    Messages:
    7
    I responded to your private message about 3 hours ago.
     
  3. RyuU

    RyuU Bit poster

    Messages:
    7
    What now?!
     
  4. RyuU

    RyuU Bit poster

    Messages:
    7
    So first it shows this, then I input my license key on the field provided, which I won't include in this screenshot below:

    [​IMG]

    After inputting the license key and clicking on the "Activate" button, this window prompt shows up:

    [​IMG]

    I then click on "Activate on This Mac" button, which leads to the below image:

    [​IMG]

    What do I do now?
     
  5. DanilaK1

    DanilaK1 Bit poster

    Messages:
    1
    I have the same issue, can someone help?
     
  6. Keshav Seeburrun

    Keshav Seeburrun Bit poster

    Messages:
    2
    Hello, We've created a ticket and sent you an email requesting for some additional information to begin troubleshooting. Could you please respond back to that email?

    Thank you.
     
  7. NCSTech

    NCSTech Bit poster

    Messages:
    3
    I am having the same problem..."This license key is associated with another parallels account." I am moving Parallels to a different computer. I login to my account at parallels.com and I have 11 licenses except the most recent purchased 10/30/21. Please advise.
     
  8. NCSTech

    NCSTech Bit poster

    Messages:
    3
    The most ridiculous part about this is I can't email support, because the current valid license that has email support for 2 years does not appear in my account. It's almost like this is intentional so they will not have to support their product.
     
  9. Bhargava

    Bhargava Bit poster

    Messages:
    343
    Hello Nikil, we have sent you a private message. Kindly help us with our license key over there.
     
  10. sunuuswiit

    sunuuswiit Bit poster

    Messages:
    1
    Hello. I am having the same problem..."This license key is associated with another parallels account."
    Is there any way to deactivate the key ?
     
  11. Bhargava

    Bhargava Bit poster

    Messages:
    343
    Hello, we have sent you a private message. Please help us with your license key over there so that we can check this further. Thanks.
     
  12. Pafous

    Pafous Bit poster

    Messages:
    2
    Hello, I am having the same problem: "This license key is associated with another Parallels account." My email has not changed but I'm not able to add my license key to my Parallels account. What's the solution?
     
  13. Gong Su

    Gong Su Bit poster

    Messages:
    1
    I have the same problem. When I tried to activate my parallels 16 upgrade key and 14 base key on a new M1 Mac, it kept telling me the key is for a different account. But both keys are purchased using the same account. Can you please help? Thanks.
     
  14. Avinash Bundhoo

    Avinash Bundhoo Staff Member

    Messages:
    475
    Hello,

    Thank you for contacting Parallels Support.

    We have sent you a private message. Please help us with your license key over there so that we can check this further.

    Thank you.
     
  15. Jennifer7

    Jennifer7 Bit poster

    Messages:
    1
    I am having the same problem. My email address is medjenw@yahoo.com. If you private message me I can provide you the additional information. Parallels was working and I downloaded Window 10 (I need that as opposed to 11 for a program I need to use) but when I tried to use Windows 10 it wanted me to activate Parallels again and I ran into the "Produce Registered to another account" message. It is not registered to any other email and I'm logged in on that email right now.
     
  16. Adeboye Adeotan

    Adeboye Adeotan Staff Member

    Messages:
    358
    Hello,

    Thank you for contacting Parallels Support.

    We have sent you a private message. Please help us with your license key over there so that we can check this further.

    Thank you.
     
  17. AskhatA

    AskhatA Bit poster

    Messages:
    1
    Hello,
    I am having the same problem.
    Thanks!
     
  18. Avinash Bundhoo

    Avinash Bundhoo Staff Member

    Messages:
    475
    Hello,

    Thank you for contacting Parallels Support.

    We have sent you a private message. Please help us with your license key over there so that we can check this further.

    Thank you.
     
  19. PradeepanC

    PradeepanC Bit poster

    Messages:
    1
     
  20. Avinash Bundhoo

    Avinash Bundhoo Staff Member

    Messages:
    475
    Hello AskhtaA,

    Thank you for the provided details and confirmation for the refund.

    Please note that the refund has been initiated. Funds will be credited back within 5-7 business days.

    Thank you and have a nice week!
     

Share This Page