"This license key is associated with another Parallels account."

Hello, we have sent you a private message. Kindly help us with our license key over there.

 

I responded to your private message about 3 hours ago.

 

What now?!

 

So first it shows this, then I input my license key on the field provided, which I won't include in this screenshot below:



After inputting the license key and clicking on the "Activate" button, this window prompt shows up:



I then click on "Activate on This Mac" button, which leads to the below image:



What do I do now?

 

I have the same issue, can someone help?

 

Hello, We've created a ticket and sent you an email requesting for some additional information to begin troubleshooting. Could you please respond back to that email?

Thank you.

 

I am having the same problem..."This license key is associated with another parallels account." I am moving Parallels to a different computer. I login to my account at parallels.com and I have 11 licenses except the most recent purchased 10/30/21. Please advise.

 

The most ridiculous part about this is I can't email support, because the current valid license that has email support for 2 years does not appear in my account. It's almost like this is intentional so they will not have to support their product.

 

Hello Nikil, we have sent you a private message. Kindly help us with our license key over there.

 

Hello. I am having the same problem..."This license key is associated with another parallels account."
Is there any way to deactivate the key ?

 

Hello, we have sent you a private message. Please help us with your license key over there so that we can check this further. Thanks.

 

Hello, I am having the same problem: "This license key is associated with another Parallels account." My email has not changed but I'm not able to add my license key to my Parallels account. What's the solution?

 

I have the same problem. When I tried to activate my parallels 16 upgrade key and 14 base key on a new M1 Mac, it kept telling me the key is for a different account. But both keys are purchased using the same account. Can you please help? Thanks.

 

I am having the same problem. My email address is medjenw@yahoo.com. If you private message me I can provide you the additional information. Parallels was working and I downloaded Window 10 (I need that as opposed to 11 for a program I need to use) but when I tried to use Windows 10 it wanted me to activate Parallels again and I ran into the "Produce Registered to another account" message. It is not registered to any other email and I'm logged in on that email right now.