"This license key is associated with another Parallels account."

Discussion in 'Installation and Configuration' started by JeffW9, Aug 10, 2021.

  1. DebasmitaM@Parallels

    DebasmitaM@Parallels Staff Member

    Messages:
    1,148
    Hello, we have sent you a private message. Please provide us the same information over there so that we can do the needful. We have removed your email addresses due to security purpose.
     
  2. DebasmitaM@Parallels

    DebasmitaM@Parallels Staff Member

    Messages:
    1,148
    Hello, kindly check the inbox at the right top corner, you will be able to find the initiated chat. Please repky us over there.
    Hello, kindly check the inbox at the right top corner, you will be able to find the initiated chat. Please reply us over there. Kindly do not share your email address on a public forum due to security reasons.
     
  3. DebasmitaM@Parallels

    DebasmitaM@Parallels Staff Member

    Messages:
    1,148
    Hi, as per your purchased reference number 322357560, your license key is registered under san******@uach.cl
     
  4. MingY3

    MingY3 Bit Poster

    Messages:
    3
    Hello anyone from Parallels, I'm trying to move my license to another computer and got the same error, please help. My reference number is 293952312 and my account email is yin*****8@gmail.com. Thanks!
     
  5. McallenT@Parallels

    McallenT@Parallels Staff Member

    Messages:
    209
    Hello @MingY3, The license key from the above-mentioned order reference number is registered under this email account jam***ing@me.com please use the same to activate the license. Thanks, Parallels Team.
     
  6. MingY3

    MingY3 Bit Poster

    Messages:
    3
    Thanks! I didn't know I had another PD account o_O

     
  7. DebasmitaM@Parallels

    DebasmitaM@Parallels Staff Member

    Messages:
    1,148
    Hello, we have sent you a private message with your registered email address. Kindly provide us with your old and new email addresses over there.
     
  8. Katzo

    Katzo Bit Poster

    Messages:
    2
    Hullo, Parallels staff!
    Same issue as other users--cannot reactivate Parallels on new MacBook after migrating to new device.
    Any help would be amazing. See info below. Thank you!
     
    Last edited by a moderator: May 11, 2022
  9. DebasmitaM@Parallels

    DebasmitaM@Parallels Staff Member

    Messages:
    1,148
     
  10. Katzo

    Katzo Bit Poster

    Messages:
    2
    Ah! Thank you so much
     
  11. DebasmitaM@Parallels

    DebasmitaM@Parallels Staff Member

    Messages:
    1,148
    Hello, your most welcome. Please reach us back for any further queries.
     
  12. YazminC

    YazminC Bit Poster

    Messages:
    3
    Hi
    same error as the others...I'm trying to move my license to another computer and got the error: 'This license key is already registered in a different account'
    please help. My reference number is 317089417 and my account email is yazmin*****@densitylabs.io
    Thanks!
     
  13. DebasmitaM@Parallels

    DebasmitaM@Parallels Staff Member

    Messages:
    1,148
    Hello, your license keys are registered under cristian******@densitylabs.io
     
  14. YazminC

    YazminC Bit Poster

    Messages:
    3
    Hi, ok thanks.
    We bought 3 parallels licenses, and it seems that cristian******@densitylabs.io has 2 licenses assigned.
    Could you assign the license:*****-*****-*****-*****-***GCJ to my account email please: yazmin*****@densitylabs.io
     
  15. Tharun@Parallels

    Tharun@Parallels Staff Member

    Messages:
    42
    Hello, We have sent you a private DM asking for information regarding the license transfer. Please reply back to the DM with the information requested and not here in the public forum. Thanks.
     
  16. DebasmitaM@Parallels

    DebasmitaM@Parallels Staff Member

    Messages:
    1,148
    Hello, we have sent you a private message. Kindly help us with the license key and the whole email address.
     
    YazminC likes this.
  17. YazminC

    YazminC Bit Poster

    Messages:
    3
    Hi. Thank You
    I am unable to send the reply email, because it sends it back to me. What email can I reply to?
     
  18. DebasmitaM@Parallels

    DebasmitaM@Parallels Staff Member

    Messages:
    1,148
    Hello, you will find your inbox at the right top corner. Please click on inbox and you will be able to find my PM.
     
  19. RyuU

    RyuU Bit Poster

    Messages:
    7
    I also have the same issue. Please send me a pm so that you can help me work this out.
     
  20. RyuU

    RyuU Bit Poster

    Messages:
    7
    Hello is there anybody around?
     

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