"this video service may not be supported"

Discussion in 'Parallels Toolbox for Mac' started by PeterD26, Nov 2, 2020.

  1. PeterD26

    PeterD26 Bit poster

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    1
    I have been downloading youtube videos from time to time from our church. Parallels' tool "Download Video" worked flawlessly, until this morning.
    Did something change?
     
    RichC2 likes this.
  2. sergk

    sergk Parallels Developers

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    520
    Hello,

    youtube has changed API to download videos. We need some time to prepare a fix from our side.
     
  3. DarrelF

    DarrelF Bit poster

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    Hi @sergk
    Did they also change the API to download audio?
    Thanks
     
  4. sergk

    sergk Parallels Developers

    Messages:
    520
    As for video, some videos could be downloaded at now and some couldn't. There may be same situation with audio.
     
    watgbs likes this.
  5. RichC2

    RichC2 Bit poster

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    Looking forward to an update as I occasionally use the Download Audio and Video tools as well. Hopefully, a solution is coming soon?
     
  6. sergk

    sergk Parallels Developers

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    520
    Hello,

    we're still working on this issue...
     
    RichC2 likes this.
  7. RichC2

    RichC2 Bit poster

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    Glad to know you are working on it ... thank @sergk!
     
  8. LeonW3

    LeonW3 Bit poster

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    I'm also having this problem. Any update on when it'll be resolved? Thanks.
     
  9. sergk

    sergk Parallels Developers

    Messages:
    520
    Hello,
    we've updated our downloading library not long ago and most of issues with youtube videos should be fixed. Could you please share problem video link with us?
     
  10. LeonW3

    LeonW3 Bit poster

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    6
    Thanks. Here are three examples:


     
  11. sergk

    sergk Parallels Developers

    Messages:
    520
     
  12. LeonW3

    LeonW3 Bit poster

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    Ticking that box seemed to do the trick. Thanks for the help. (BTW - version 4.1.0)
     
  13. sergk

    sergk Parallels Developers

    Messages:
    520
    I'm glad I helped you.
    BTW, you can turn 'Detailed log message' option off. It produces a lot of debug log entries that are not needed for you.
     
  14. ERNESTOV

    ERNESTOV Bit poster

    Messages:
    2
    Experiencing the same problem with YouTube, even after ticking the Detailed log message. I am trying to download this video:



    Thanks for your assistance!
     
  15. Gregoryc2

    Gregoryc2 Bit poster

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    3
    Hello i couldnt find a topic with my problem and i post here i have an issue with boot my parallel yesterday stop booting and it say the virtual hard disk 1 has wronng permission i dont know what happened it tried to delete snapshot i guess and then couldnt boot
    any ideas how to fix it because i have a lot of files from work inside ?
     

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