Today's update introduced HUGE delay after key press

Discussion in 'Mac OS X Guest OS Discussion' started by JasonB20, May 25, 2018.

  1. JasonB20

    JasonB20 Bit Poster

    Messages:
    4
    I was notified today of an upgrade for Parallels for Mac Desktop (13.13.1 (43365)), and after reading the change log, I installed it. I am running software on a Windows XP SP-3 virtual machine, and this update introduced a huge delay between pressing the Tab key on my keyboard (wired, not Bluetooth) and the cursor's moving to the next field in our software.

    Most of my job involves entering data into our company's software suite and Microsoft Excel, and I press the Tab key thousands of times a day. Is there a fix for this? What could have caused it?

    I am cautious about upgrades, but of all the possible bugs that I could have contemplated, this is from left field. ***If there is a way to downgrade to the previous version of Parallels, please tell me how to do it.*** I would do it immediately, as this has very significantly slowed down my workflow since I now have to watch the screen to visually confirm that the data is showing up in the correct fields, not to mention waiting to see if the cursor has even moved to the next field, yet.
     
  2. Arun@Parallels

    Arun@Parallels Parallels Support

    Messages:
    1,359
    Hi @JasonB20 , please make sure if Parallels Tools are installed on your Windows virtual machine (Please try Actions > (Re)install Parallels Tools ) and check if that works.
     
  3. JasonB20

    JasonB20 Bit Poster

    Messages:
    4
    Parallels Tools is installed, however, the delay went away. I don't know why, but it did. Problem solved.
     

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