Toolbox licence invalid after upgrade to High Sierra

Discussion in 'Parallels Toolbox for Mac' started by Robin Curtis, Jan 5, 2019.

  1. Robin Curtis

    Robin Curtis Bit Poster

    Messages:
    14
    Just upgraded from Sierra to High Sierra.
    Running Parallels 13 and Toolbox V3. Now says Licence key is invalid.
    Have tried to use my Parallels 13 Licence key - says I am trying to use a licence key created for an older version of Toolbox I need to upgrade my Toolbox licence. Need to upgrade to 13 or higher. I am using a V13 activation key.

    Have tried this suggested fix via Terminal:
    defaults remove ~/Library/Preferences/com.parallels.toolbox.plist SavedProductVersion
    No difference.
     
  2. Robin Curtis

    Robin Curtis Bit Poster

    Messages:
    14
    I have downgraded the version of Parallels Toolbox and it all seems to be ok - not sure how it ever got upgraded to a version that my version of Parallels doesn't support.
     
  3. Ajith@Parallels

    Ajith@Parallels Parallels Support

    Messages:
    1,882
    We are glad to hear that the issue is resolved. Feel free to reach out to us anytime for support.
     

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