Tools Installation Problem: Error 1402

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EdGoSe

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My latest Parallels Desktop 6 for Mac update (to build 6.0.11826 Rev 611899, Oct 19) did not appear to install Tools when I started Windows 7 (64 bit).

I can't select Coherence mode although Desktop 6 indicates Tools are installed (bottom left corner).

However, when I try to reinstall Tools I get Error 1402: (Could not open key: HKEY_Local_Machine32\Software\Microsoft\Windows\CurrentVersion\InternetSettings\ZoneMap\Domains\psf). I also get a similar error when I try to uninstall Tools via the Control Panel facility. The psf registry entry referred to in the error message does not exist. Also there is no Parallels folder in C:\Program Files.

On my Windows 7 (64 bit installation) there are no registry entries beginning HKEY_Local_Machine32 but there are entries beginning HKEY_Local_Machine.

When I try to uninstall Tools, I also lose all the the psf network file references and cannot see my files on the Mac. To get out of this I had to restore 22GB PVM from my Time Machine from a configuration before installing Desktop ver 6 - takes ages especially as I have now had to do this several times!

I have tried reinstalling Desktop 6 (over previous version) but am reluctant to rebuild my Windows 7 virtual machine as this will take a very long time.

Any ideas to help?
 
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It's great to see this info, it gives me hope.

I'm running XP and did an upgrade to Parallels 6, 11828. I cannot get access to Windows.
I click on the Icon and Windows opens, but have no access to Start or start menu and none of the menu's will open control panel.

Going into the files and finding the control panel file, I double clicked it and it will open the windows and control panel icons on the dock, but still no access.

I've opened a ticket and they advised downloading and installing the latest update '9' , done that and tried to update tools, this will not work and the parallels is not downloading it either. Still no access.

Needless to say, Coherence mode is also unavailable.

One thing, while working in mac, there is something going on in the background as mac is sluggish and staggered, as though there is a conflict in the software.

Anyone who can advise me on how to get round this and get access would be most welcome.
 
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