Transferring activation code to a new mac

I've just changed to a new mac as I was experiencing issues with my old mac.
When I click to activate, it says I have reached the max. number of activations available and request me to purchase a new product license and I cannot deactivate the licence on my old mac. What should I do now? Please help.

 

Hello, Brenda. Please refer to the private message sent to you.

 

Hello, i have the same problem. Can you help me too? I cannot work on my computer... :-(

 

Hello TomasV1, we have made few changes in Parallels Desktop license key. Please activate now and let us know how it goes.

 

Hello, I'm in the same boat. I just got a new mac and cannot use my old license key. May I get some help?

 

We have made necessary changes. Please try activating it again.

 

That worked, thanks Ajith!

 

Hello, i have the same problem. Can you help me too? I cannot work on my computer... :-(

 

Hi there,
I'm having this problem too. Sold my MacBook and picked up a MBP and getting this licensing activation issue.

Thanks

 

Hello Amos1, we have reset your Parallels Desktop license key. Please activate once again and keep us posted.

 

Hello MitchellO, we have reset your Parallels Desktop license key. Please activate it once again and keep us posted.

 

Hi

Same problem with reactivation. license key not accepted.

Thanks

 

Hello DavidB34, we have made few changes. Please activate it once and let us know how it goes.

 

Tried to activate still same problem. Used instant download from account page using link provided by clever bridge customer support, noted that this was parallel 11 not 10 as originally purchased. Download failed to mount stating requires disk image!!!

Downloaded parallel 10 from support page this fails to activate.

Help

 

Hi
Up and running but don't know why. Sorted before your last reply
Deleted all parallel software and downloads to trash, reinstalled with new download from clever bridge customer support link, i.e. version 11. in finder opened with parallel 10.4 app, not diskimagemounter, which started an update download. this installed an activated parallel ver 11, no activation code entered. Parallel help about shows to be a fully activated version 11.2.3 (32663).
Now have parallel 11 and windows on mac, thanks for help

DJB

 

Hi DavidB34,
If you have activated the license or used a license earlier on the same Mac then the license information will be saved in a file on your Mac. Parallels Desktop will used the details on the file to activate the product on your Mac with any activation key.

 

Hello-
I just purchased a new Mac and I am having trouble using my license key.
Please help.
Thank you.

 

Hi @JasonB13 , please let us know more about your issue, we will check and help you out.